Smartling vs Unbabel: What are the differences?

Introduction: Smartling and Unbabel are two popular translation platforms that offer unique features and functionalities. In this comparison, we will highlight the key differences between Smartling and Unbabel.

1. Translation Technology: Smartling uses a combination of human translators and machine translation technology to provide accurate and efficient translations. On the other hand, Unbabel relies heavily on artificial intelligence and machine learning algorithms to automate the translation process, resulting in faster turnaround times.

2. Flexibility in Translation Services: Smartling offers a wide range of translation services, including website translation, document translation, and software localization. While Unbabel specializes in customer support translations, such as emails, chat messages, and social media interactions, making it a suitable choice for businesses focusing on customer service.

3. Pricing Structure: Smartling offers a subscription-based pricing model with different tiers based on the volume of translations and additional features required. In contrast, Unbabel offers a pay-per-word pricing structure, allowing users to pay only for the translations they need without committing to a monthly subscription.

4. Quality Control: Smartling provides extensive quality control features, including translation memory, glossaries, and in-context review tools to ensure accuracy and consistency in translations. Unbabel, on the other hand, relies on crowd-sourced human translators and machine learning algorithms for quality control, which may result in varying levels of accuracy.

5. Integration Capabilities: Smartling offers seamless integrations with popular content management systems, e-commerce platforms, and development tools, making it easy to incorporate translation services into existing workflows. Unbabel also provides integrations with various customer service platforms, allowing businesses to streamline translation processes for support interactions.

In Summary, Smartling and Unbabel differ in their translation technology, services offered, pricing structure, quality control measures, and integration capabilities.