Amazon-mks
Charles LaPress
Jan 21, 2019
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Amazon Connect
What is Amazon Connect?
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Amazon Connect is a tool in the Customer Support category of a tech stack.
Key Features
Easy to set up and manageScalable and elasticPay as you goOpen platform
Amazon Connect Pros & Cons
Pros of Amazon Connect
No pros listed yet.
Cons of Amazon Connect
No cons listed yet.
Amazon Connect Alternatives & Comparisons
What are some alternatives to Amazon Connect?
Genesys
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Talkdesk
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
Cisco Unified Communications Manager
Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management.
