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Kustomer

Kustomer

#157in Customer Support
Discussions1
Followers13
OverviewDiscussions1AdoptionAlternativesIntegrations
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What is Kustomer?

Intelligent CRM For Support Teams. Kustomer is an evolution beyond traditional support applications that unifies all of your customer data and interactions. The user experience is built around the customer so you can treat them like people

Kustomer is a tool in the Customer Support category of a tech stack.

Kustomer Pros & Cons

Pros of Kustomer

No pros listed yet.

Cons of Kustomer

No cons listed yet.

Kustomer Alternatives & Comparisons

What are some alternatives to Kustomer?

Zendesk

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

FreshDesk

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

UserVoice

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Jira Service Desk

Jira Service Desk

It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

ServiceNow.com

ServiceNow.com

It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy.

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Adoption

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Kustomer Integrations

Mozart Data are some of the popular tools that integrate with Kustomer. Here's a list of all 1 tools that integrate with Kustomer.

Mozart Data
Mozart Data

Kustomer Discussions

Discover why developers choose Kustomer. Read real-world technical decisions and stack choices from the StackShare community.

NewAlexandria
NewAlexandria

Jul 17, 2019

Needs adviceonKustomerKustomer

We chose Kustomer because of the excellent engine and API at the core of the product. Kustomer has built a truly dynamic rules engine (and language) for automating service and response patterns, identifying trends, and improving engagement. This enabled a much smaller team to help a larger audience than normal.

Configuring the rules engine does take someone with an engineering mindset. It really is a programming language — like regex for Customer Service workflows. The upshot is that the Kustomer team loves you when you use it yourself, and provide top-notch support for those that do. I got into a great relationship with the crew there.

I would avoid using any other CS SaaS, having now used Kustomer.

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