Overview

GitHub Actions

Stacks24.2K

Followers3.1K

Votes27

OTRS Community Edition

Stacks12

Followers15

Votes0

GitHub Stars858

Forks451

Github Actions vs OTRS Community Edition: What are the differences?

## Introduction

Key differences between Github Actions and OTRS Community Edition:

1. **Workflow Automation:** Github Actions primarily focuses on automating workflows related to software development processes, such as building, testing, and deployments, while OTRS Community Edition is a ticketing system aimed at managing customer interactions and support requests.

2. **Customization Capabilities:** Github Actions allow users to create custom workflows using various programming languages and scripts, offering a high level of flexibility and extensibility, whereas OTRS Community Edition provides customization options mainly through configuration settings and plugins, limiting the extent of custom automation.

3. **Integration Ecosystem:** Github Actions seamlessly integrate with a wide range of third-party tools and services commonly used in the software development lifecycle, enabling smooth collaboration and automation, whereas OTRS Community Edition has integrations focused on support-related technologies, such as CRM systems and customer databases.

4. **License Model:** Github Actions are included as part of the Github platform, offering free usage for public repositories and premium features for private repositories, whereas OTRS Community Edition is an open-source solution licensed under the GNU AGPLv3, allowing unrestricted access and modification for its users.

5. **Community Support:** Github Actions benefit from a large and active community of developers sharing workflows, best practices, and troubleshooting tips, facilitating rapid deployment and adoption, while OTRS Community Edition relies on a smaller community focused on customer support and service management, potentially limiting resources for users seeking technical assistance.

6. **Target Audience:** Github Actions primarily cater to software developers and DevOps teams looking to streamline their development processes, leveraging version control and automation tools, whereas OTRS Community Edition is tailored for customer support teams and service desks seeking efficient ticket management and communication with customers.

In Summary, Github Actions focus on software development automation and collaboration with extensive customization and integration options, while OTRS Community Edition specializes in ticket management and customer support with a focus on configuration-based customization and an open-source license model.

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Advice on GitHub Actions, OTRS Community Edition

Somnath

Engineering Leader at Altimetrik Corp.

Jun 25, 2020

Needs adviceon

CircleCI

Drone.io

GitHub Actions

I am in the process of evaluating CircleCI, Drone.io, and GitHub Actions to cover my #CI/ #CD needs. I would appreciate your advice on comparative study w.r.t. attributes like language-Inclusive support, code-base integration, performance, cost, maintenance, support, ease of use, ability to deal with big projects, etc. based on actual industry experience.

Thanks in advance!

1.82M views1.82M

Comments

Detailed Comparison

GitHub Actions	OTRS Community Edition
It makes it easy to automate all your software workflows, now with world-class CI/CD. Build, test, and deploy your code right from GitHub. Make code reviews, branch management, and issue triaging work the way you want.	It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.
Multiple workflow files support; Free and open source; Workflow run interface; Search for actions in GitHub Marketplace; Integrated with Github's Checks API; Logs and artifacts downloading support	Support for MIME emails with attachments; Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching); Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution; Support for PGP and S/MIME standards for key/certificate management and email processing; Automatic responses, configurable for every queue
Statistics
GitHub Stars -	GitHub Stars 858
GitHub Forks -	GitHub Forks 451
Stacks 24.2K	Stacks 12
Followers 3.1K	Followers 15
Votes 27	Votes 0
Pros & Cons
Pros 8 Integration with GitHub 5 Free 3 Easy to duplicate a workflow 3 Ready actions in Marketplace 2 Read actions in Marketplace Cons 5 Lacking [skip ci] 4 Lacking allow failure 3 Lacking job specific badges 2 No ssh login to servers 1 No manual launch	No community feedback yet
Integrations
GitHub	No integrations available

What are some alternatives to GitHub Actions, OTRS Community Edition?

Jenkins

In a nutshell Jenkins CI is the leading open-source continuous integration server. Built with Java, it provides over 300 plugins to support building and testing virtually any project.

Travis CI

Free for open source projects, our CI environment provides multiple runtimes (e.g. Node.js or PHP versions), data stores and so on. Because of this, hosting your project on travis-ci.com means you can effortlessly test your library or applications against multiple runtimes and data stores without even having all of them installed locally.

Codeship

Codeship runs your automated tests and configured deployment when you push to your repository. It takes care of managing and scaling the infrastructure so that you are able to test and release more frequently and get faster feedback for building the product your users need.

Jira

Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.

CircleCI

Continuous integration and delivery platform helps software teams rapidly release code with confidence by automating the build, test, and deploy process. Offers a modern software development platform that lets teams ramp.

TeamCity

TeamCity is a user-friendly continuous integration (CI) server for professional developers, build engineers, and DevOps. It is trivial to setup and absolutely free for small teams and open source projects.

Drone.io

Drone is a hosted continuous integration service. It enables you to conveniently set up projects to automatically build, test, and deploy as you make changes to your code. Drone integrates seamlessly with Github, Bitbucket and Google Code as well as third party services such as Heroku, Dotcloud, Google AppEngine and more.

wercker

Wercker is a CI/CD developer automation platform designed for Microservices & Container Architecture.

GoCD

GoCD is an open source continuous delivery server created by ThoughtWorks. GoCD offers business a first-class build and deployment engine for complete control and visibility.

Airflow

Use Airflow to author workflows as directed acyclic graphs (DAGs) of tasks. The Airflow scheduler executes your tasks on an array of workers while following the specified dependencies. Rich command lines utilities makes performing complex surgeries on DAGs a snap. The rich user interface makes it easy to visualize pipelines running in production, monitor progress and troubleshoot issues when needed.