Helpshift vs SupportKit

Overview

Helpshift

Stacks17

Followers24

Votes22

SupportKit

Stacks10

Followers15

Votes0

Helpshift vs SupportKit: What are the differences?

What is Helpshift? Mobile in-app Support & help desk. Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.

What is SupportKit? Message your iOS users directly from Slack. Beautifully simple in-app messaging. SupportKit adds beautifully simple messaging to your app to keep your users engaged and coming back.

Helpshift and SupportKit belong to "Mobile Customer Support" category of the tech stack.

Some of the features offered by Helpshift are:

In-app Messaging
Bug Submission
Internationalized Knowledge Base

On the other hand, SupportKit provides the following key features:

Support for Slack, Zendesk, or Email.
Automatically send targeted messages to your users to kickstart conversations
Start a conversation in your app that's as fun as texting a friend

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CLI (Node.js)

Manual

Detailed Comparison

Helpshift	SupportKit
Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.	SupportKit adds beautifully simple messaging to your app to keep your users engaged and coming back.
In-app Messaging;Bug Submission;Internationalized Knowledge Base;Web Support Portal--dedicated URL to serve as your website's Customer Service Center;FAQs--have a library of support solutions for your web and mobile Users;Canned Responses--easily submit pre-define responses in your Issue responses to Users;Email Support--use your Helpshift email address to have email inquiries appear into your Helpshift Admin Panel	Support for Slack, Zendesk, or Email.;Automatically send targeted messages to your users to kickstart conversations;Start a conversation in your app that's as fun as texting a friend
Statistics
Stacks 17	Stacks 10
Followers 24	Followers 15
Votes 22	Votes 0
Pros & Cons
Pros 4 In-app feedback 3 Native mobile support 3 In-app messaging 3 Keeps my users in the app! 3 Email Support	No community feedback yet
Integrations
Unity Cocos2D-X PhoneGap	Slack Zendesk

What are some alternatives to Helpshift, SupportKit?

Hipmob

Talk to mobile users inside your app. Used by m-commerce, SAAS and Subscription services, and mobile hardware companies to increase retention and in-app sales, and get fewer support tickets. Help users help themselves with in-app helpdesk, use live chat to answer questions immediately, and push notifications bring users back.

HelpSite

It is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business.

HelpStack

HelpStack helps iOS developers to setup support interface for their customers to reach out and provide feedback. Being open-source, developers can customize the look and feel of the helpdesk within their app. Also, the iOS developers can easily collaborate to enhance its capabilities.

Cisco Emergency Responder

It assures that Cisco Unified Communications Manager will send emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller's location, and that the PSAP can identify the caller's location and return the call if necessary.