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  5. OTRS vs Zenaton

OTRS vs Zenaton

OverviewComparisonAlternatives

Overview

OTRS
OTRS
Stacks22
Followers44
Votes0
GitHub Stars858
Forks451
Zenaton
Zenaton
Stacks8
Followers12
Votes12

Zenaton vs OTRS: What are the differences?

Zenaton: Workflow Engine as a Service. Developer framework to orchestrate multiple services and APIs into your software application using logic triggered by events and time. Build ETL processes, A/B testing, real-time alerts and personalized user experiences with custom logic; OTRS: A customizable support desk software that manages workflows and structures communication. It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.

Zenaton and OTRS belong to "Workflow Manager" category of the tech stack.

Some of the features offered by Zenaton are:

  • Workflows as code - Write domain logic directly in your application code. Include loops, wait function, parallel and asynchronous executions
  • Background Jobs Manager - Dispatch asynchronous jobs with one line of code
  • Error Handling - Prevent failures by writing automatic retries or fallback logic. View error data in a central location. Resume, retry or kill processes from the dashboard

On the other hand, OTRS provides the following key features:

  • Help Desk Ticket Creation
  • Self-Service Tools
  • Dashboard with Filter Options

OTRS is an open source tool with 620 GitHub stars and 398 GitHub forks. Here's a link to OTRS's open source repository on GitHub.

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CLI (Node.js)
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Detailed Comparison

OTRS
OTRS
Zenaton
Zenaton

It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.

Developer framework to orchestrate multiple services and APIs into your software application using logic triggered by events and time. Build ETL processes, A/B testing, real-time alerts and personalized user experiences with custom logic.

Help Desk Ticket Creation; Self-Service Tools; Dashboard with Filter Options; SMS Notification System; SLA Management; Ticket Management; ITIL Processes; 3rd Party Integration.
Workflows as code - Write domain logic directly in your application code. Include loops, wait function, parallel and asynchronous executions;Background Jobs Manager - Dispatch asynchronous jobs with one line of code;Error Handling - Prevent failures by writing automatic retries or fallback logic. View error data in a central location. Resume, retry or kill processes from the dashboard;Real-Time Monitoring - Insights into overall processes and execution history;Scheduler - Launch jobs on a recurring/delayed schedule or on a specific date;Hosted orchestration engine - Zenaton manages the queuing, and storing of database states and then executes tasks on your workers
Statistics
GitHub Stars
858
GitHub Stars
-
GitHub Forks
451
GitHub Forks
-
Stacks
22
Stacks
8
Followers
44
Followers
12
Votes
0
Votes
12
Pros & Cons
No community feedback yet
Pros
  • 3
    Error Handling
  • 3
    Monitoring
  • 2
    Workflows as code
  • 2
    Support
  • 1
    Alerting
Integrations
Jira
Jira
JavaScript
JavaScript
Perl
Perl
Ruby
Ruby
Heroku
Heroku
PHP
PHP
Node.js
Node.js
Python
Python
Clever Cloud
Clever Cloud

What are some alternatives to OTRS, Zenaton?

Jira

Jira

Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.

Airflow

Airflow

Use Airflow to author workflows as directed acyclic graphs (DAGs) of tasks. The Airflow scheduler executes your tasks on an array of workers while following the specified dependencies. Rich command lines utilities makes performing complex surgeries on DAGs a snap. The rich user interface makes it easy to visualize pipelines running in production, monitor progress and troubleshoot issues when needed.

GitHub Actions

GitHub Actions

It makes it easy to automate all your software workflows, now with world-class CI/CD. Build, test, and deploy your code right from GitHub. Make code reviews, branch management, and issue triaging work the way you want.

Apache Beam

Apache Beam

It implements batch and streaming data processing jobs that run on any execution engine. It executes pipelines on multiple execution environments.

Bugify

Bugify

Bugify offers a simple way of managing issues for your projects.

Luigi

Luigi

It is a Python module that helps you build complex pipelines of batch jobs. It handles dependency resolution, workflow management, visualization etc. It also comes with Hadoop support built in.

ZenTao

ZenTao

You can effortlessly stay on top of your product development, create and delegate tasks, test your software, customize, store and secure your documents and more.

Bugzilla

Bugzilla

Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack.

Unito

Unito

Build and map powerful workflows across tools to save your team time. No coding required. Create rules to define what information flows between each of your tools, in minutes.

VersionOne

VersionOne

It is a formidable Agile management solution that is both comprehensive and versatile and developed for teams and projects of various scope and size. It is a compact platform that delivers outstanding performance in terms of managing and tracking multiple teams, tasks, and projects.

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