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  1. Stackups
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  4. Web And Video Conferencing
  5. Avaya vs Zoom

Avaya vs Zoom

OverviewDecisionsComparisonAlternatives

Overview

Zoom
Zoom
Stacks1.8K
Followers1.9K
Votes155
Avaya
Avaya
Stacks9
Followers14
Votes2

Avaya vs Zoom: What are the differences?

Introduction

In the world of communication and collaboration tools, the differences between Avaya and Zoom play a crucial role in determining which solution best suits organizational needs. Below, we outline the key distinctions between these two platforms.

  1. Focus on Enterprise vs. Small to Medium Businesses: Avaya primarily targets large enterprises with its advanced communication features, extensive scalability, and robust security measures. On the other hand, Zoom caters to small to medium-sized businesses with its user-friendly interface, affordable pricing plans, and emphasis on video conferencing solutions.

  2. Communication Options: Avaya offers a wide range of communication options, including voice, video, messaging, and contact center solutions, all integrated into a single platform. In contrast, Zoom focuses primarily on video conferencing and collaboration tools, providing a more streamlined approach to virtual meetings and webinars.

  3. Customization and Integration Capabilities: Avaya allows for deep customization and integration with existing CRM systems, business applications, and workflows, making it a preferred choice for organizations looking to tailor their communication solutions. Zoom also provides integration options, but its customization capabilities are relatively limited compared to Avaya.

  4. Security Features: Avaya is renowned for its robust security features, offering advanced encryption protocols, secure network connections, and compliance with various industry standards. While Zoom has made significant improvements in security, Avaya still holds the upper hand when it comes to ensuring data privacy and protection.

  5. Scalability and Flexibility: Avaya's solutions are known for their scalability, high availability, and redundancy options, making them suitable for organizations with complex communication needs and multiple locations. Zoom is more focused on ease of use and quick deployment, which makes it ideal for smaller businesses looking for a flexible and user-friendly communication platform.

  6. Support and Service Level Agreements: Avaya typically provides comprehensive support services, including dedicated account managers, 24/7 technical assistance, and service level agreements (SLAs) to ensure smooth operations. While Zoom offers customer support, the level of service and personalized attention may not match the standards set by Avaya.

In Summary, the key differences between Avaya and Zoom lie in their target customer base, communication options, customization capabilities, security features, scalability, and support services.

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Advice on Zoom, Avaya

JutzMe
JutzMe

May 19, 2020

Decided

as many people say that you can only hold 30 to 10 people in one discord call if you were to make a server and add a chat or a VC you can hold up to 99 which is more than zoom and you can also use the text chat, general chat or anything else that you add and the best part you can hold pretty much infinite people I have personally seen servers with up to 100k people in it. One of the better parts is that you don't necessarily have to download it you can search it up on google and make an account it's as easy as that. Another thing is due to the original purpose of the website/app is that it's very customizable meaning that your students can customize heir profile pictures and names, but not to worry in a discord server you can have it where only you can change their nicknames so let's say things get too confusing or you want to be able to see who they really are you can just change it to their name. One last thing I will say is that you can have customizable ranks and so on so if you desire to split people into teams you can do so and with that, you can customize what they can do like give people ranks or de-rank them. Like I mentioned earlier about VC's you can also screen share and do videos so you can see their screen or their face.

320k views320k
Comments
Lisa
Lisa

Mar 20, 2020

Needs advice

Hi, I am helping teachers in my kid's schools to set up distance learning and wanted to see what is better between Webex, Zoom, and Skype (although only putting this one in as most parents probably have it). The children are 8-9, so they won't be using it on their own and the parents have no experience using Webex or Zoom.

The main use will be for the teacher to explain what they will be covering in the week and enable some social interaction between the kids.

I need to be easy to use for about 20-25 people.

Thanks for your advice, Lisa

202k views202k
Comments
Mai
Mai

Aug 12, 2020

Needs adviceonDiscordDiscordZoomZoom

I want to host an online Jeopardy game with less than 30 participants. During each round of the game, I'll stream some videos. The point is to gather friends together to play the Jeopardy game and watch random stuff. Please let me know if there's a more suitable platform other than Discord and Zoom. Thanks, everyone!

919k views919k
Comments

Detailed Comparison

Zoom
Zoom
Avaya
Avaya

Zoom unifies cloud video conferencing, simple online meetings, and cross platform group chat into one easy-to-use platform. Our solution offers the best video, audio, and screen-sharing experience across Zoom Rooms, Windows, Mac, iOS, Android, and H.323/SIP room systems.

It is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. It helps businesses manage calls, improve customer service and compete more effectively.

Join anywhere, on any device; Powerful meeting security; Unparalleled usability
Contact center market; Best Communication Solutions; Cloud-based phone system; Pay only for the on-premises software; Easy on your budget
Statistics
Stacks
1.8K
Stacks
9
Followers
1.9K
Followers
14
Votes
155
Votes
2
Pros & Cons
Pros
  • 25
    Web conferencing made easy
  • 16
    Remote control option
  • 13
    Draw on screen
  • 12
    Very reliable
  • 11
    In-meeting chat is pretty good
Cons
  • 20
    Limited time if you are a basic member
  • 14
    Limited Storage
  • 11
    Hate how sharing your screen defaults to Full Screen
  • 10
    Quality isn't great (Free)
  • 9
    No cursor highlight on screenshare.
Pros
  • 2
    AI Noise Removal
Integrations
Slack
Slack
Okta
Okta
Google Chrome
Google Chrome
Safari
Safari
Firefox
Firefox
Microsoft 365
Microsoft 365
Gmail
Gmail
No integrations available

What are some alternatives to Zoom, Avaya?

Discord

Discord

Discord is a modern free voice & text chat app for groups of gamers. Our resilient Erlang backend running on the cloud has built in DDoS protection with automatic server failover.

Skype

Skype

Skype’s text, voice and video make it simple to share experiences with the people that matter to you, wherever they are.

Google Meet

Google Meet

It is the business-oriented version of Google's Hangouts platform and is suitable for businesses of all sizes. It allows users to dial in phone numbers to access meetings, thus enabling users with slow internet connection to call in.

Jitsi

Jitsi

Jitsi (acquired by 8x8) is a set of open-source projects that allows you to easily build and deploy secure videoconferencing solutions. At the heart of Jitsi are Jitsi Videobridge and Jitsi Meet, which let you have conferences on the internet, while other projects in the community enable other features such as audio, dial-in, recording, and simulcasting.

Webex

Webex

Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise. Collaborate from wherever you are with Webex mobile apps for IPhone, iPad, Android, or Blackberry. If you can get online, you can work together.

Viber

Viber

It is a cross-platform instant messaging and voice over IP application provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms.

Jami

Jami

It is a free software for universal communication which respects freedoms and privacy of its users. Its main goal is to provide a communication framework and end-user applications to make audio or video calls, send text messages and make generic data transfers. It makes this possible via multiple paradigms: a modern decentralized approach using a DHT to find peers or classical centralized SIP as a soft-phone.

WebRTC

WebRTC

It is a free, open project that enables web browsers with Real-Time Communications (RTC) capabilities via simple JavaScript APIs. The WebRTC components have been optimized to best serve this purpose.

TeamViewer

TeamViewer

Its aproprietary software for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers.

Hangouts

Hangouts

It is a communication platform which includes messaging, video chat, and VOIP features.

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