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  5. Promoter.io vs UserTesting

Promoter.io vs UserTesting

OverviewComparisonAlternatives

Overview

UserTesting
UserTesting
Stacks50
Followers75
Votes3
Promoter.io
Promoter.io
Stacks2
Followers7
Votes0

UserTesting vs Promoter.io: What are the differences?

UserTesting: Get videos of real people speaking their thoughts as they use your website or mobile app. UserTesting provides on-demand usability testing. You create the test and we’ll get the testers. We let you “look over the shoulder” of your target audience while they use your website, so you can see and hear where users get stuck and why they leave; Promoter.io: A tool built to help companies measure loyalty and customer sentiment using the Net Promoter Score (NPS). It helps companies understand the true 'voice of the customer'​ by allowing them to easily build, launch, measure, engage, and take action on Net Promoter campaigns, all in one place. It has changed this by offering a web based platform to easily build and manage your campaigns.

UserTesting and Promoter.io can be primarily classified as "User Feedback as a Service" tools.

Some of the features offered by UserTesting are:

  • Video of the True User Experience
  • Clips, Notes, & Sharing
  • Detailed metrics

On the other hand, Promoter.io provides the following key features:

  • Engage High engagement NPS surveys that deliver results
  • Measure Review and share real-time customer intelligence
  • Respond Empower your team to follow-up in real-time

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Detailed Comparison

UserTesting
UserTesting
Promoter.io
Promoter.io

UserTesting provides on-demand usability testing. You create the test and we’ll get the testers. We let you “look over the shoulder” of your target audience while they use your website, so you can see and hear where users get stuck and why they leave.

It helps companies understand the true 'voice of the customer'​ by allowing them to easily build, launch, measure, engage, and take action on Net Promoter campaigns, all in one place. It has changed this by offering a web based platform to easily build and manage your campaigns.

Video of the True User Experience; Clips, Notes, & Sharing; Detailed metrics; Expert research team; Moderated usability testing; Competitive benchmarking; Focus groups
Engage High engagement NPS surveys that deliver results; Measure Review and share real-time customer intelligence; Respond Empower your team to follow-up in real-time; Analyze Understand and predict future customer behavior; Grow Turn NPS & customer intelligence into an ROI machine.
Statistics
Stacks
50
Stacks
2
Followers
75
Followers
7
Votes
3
Votes
0
Pros & Cons
Pros
  • 2
    On-demand
  • 1
    Detailed metrics
No community feedback yet
Integrations
No integrations available
CloudFlare
CloudFlare
Slack
Slack
Segment
Segment
Salesforce Marketing Cloud
Salesforce Marketing Cloud
Zapier
Zapier
Rackspace Cloud Servers
Rackspace Cloud Servers
Gusto
Gusto
DocuSign
DocuSign
ActiveCampaign
ActiveCampaign

What are some alternatives to UserTesting, Promoter.io?

LogRocket

LogRocket

LogRocket combines session replay, performance monitoring, and product analytics – empowering software teams to create the ideal product experience.

FullStory

FullStory

FullStory’s unmatched analytics engine automatically indexes every digital interaction with your site or app and empowers teams to measure, validate, and act on each experience at scale.

Survicate

Survicate

Survey specific groups of website visitors to understand their needs, expectations, objections. Find out who they are and why they behave as they do.

Inspectlet

Inspectlet

Inspectlet records videos of your visitors as they use your site, allowing you to see everything they do. See every mouse movement, scroll, click, and keypress on your site. You never need to wonder how visitors are using your site again.

Qualaroo

Qualaroo

Once you implement the Qualaroo code (it generally only takes a couple minutes), you can easily target a survey question or two as users are making decisions on your website. Your customers will see it slide up from the bottom right-hand corner of your site.

rrweb.io

rrweb.io

rrweb is an open source web session replay library, which provides easy-to-use APIs to record user's interactions and replay it remotely.

TheySaid

TheySaid

TheySaid - The everything app for feedback, powered by AI and voice to gather, analyze, and act on feedback. Conduct interviews, user tests, surveys, polls, and funnel results into a single dashboard or your database via integrations. Popular use cases include onboarding, customer + employee experience, lost sales deals, product research, and more!

Gridapps Testimonials

Gridapps Testimonials

Collect, manage, and showcase powerful testimonials with customizable widgets. From video shoutouts to text reviews, Gridapps helps businesses highlight real customer voices, build trust, and boost conversions across every channel.

Ochat

Ochat

Tired of sugar-coated feedback that leaves you guessing? Ochat's 3-step magic—create a link, share it, chat anonymously—unlocks raw, real-time truths to fix your flops before they flop harder!

Microsoft Clarity

Microsoft Clarity

It is a cutting-edge behavioral analysis tool that helps you understand user interaction with your website. By using Clarity's robust analysis tools, you can enhance your website for your clients and your business.

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