Alternatives to Tidio logo

Alternatives to Tidio

tawk.to, Zendesk, Intercom, Drift, and Chatra are the most popular alternatives and competitors to Tidio.
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What is Tidio and what are its top alternatives?

It is a live chat service which allows you to communicate with your customers easily, also with the help of chatbots. It is designed specifically for the WordPress community.
Tidio is a tool in the Engagement/Lifecycle Marketing category of a tech stack.

Top Alternatives to Tidio

  • tawk.to

    tawk.to

    It is a live chat support & messaging application that focuses on successful communication between businesses and their customers. ...

  • Zendesk

    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • Intercom

    Intercom

    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email. ...

  • Drift

    Drift

    Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere. ...

  • Chatra

    Chatra

    This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests. ...

  • ManyChat

    ManyChat

    It is the Facebook Messenger marketing tool that lets you create bots for marketing, sales and support. It enables you to effortlessly grow your Messenger audience by providing a complete set of growth tools to convert anyone into a subscriber. ...

  • Crisp

    Crisp

    Chat with website visitors, integrate your favorite tools, and deliver a great customer experience. ...

  • Gorgias

    Gorgias

    It builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers. ...

Tidio alternatives & related posts

tawk.to logo

tawk.to

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Lets you monitor and chat with visitors on your website or from a free customizable page
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PROS OF TAWK.TO
CONS OF TAWK.TO
    No cons available

    related tawk.to posts

    related Zendesk posts

    related Intercom posts

    Kirill Shirinkin
    Cloud and DevOps Consultant at mkdev · | 12 upvotes · 626K views

    As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.

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    Priit Kaasik
    Engineering Lead at Katana MRP · | 7 upvotes · 56.6K views

    Sometimes #ad-blocking addons can cause a real headache when working with JavaScript apps. Onboarding assistants (Appcues + elevio ), chat (Intercom) and product usage insight (Hotjar) have all landed on their blacklists. I guess there is a perfectly good reason for this that I just don't know.

    In order to fix this, we had to set up our own content delivery service. We chose Amazon CloudFront and Amazon S3 to do the job because it has a good synergy with Heroku PaaS we are already using.

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    Drift logo

    Drift

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    A messaging app that helps you grow your business.
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    PROS OF DRIFT
      No pros available
      CONS OF DRIFT
        No cons available

        related Drift posts

        Chatra logo

        Chatra

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        A live chat messenger app that is designed to work smoothly with your company's website
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        PROS OF CHATRA
        CONS OF CHATRA
          No cons available

          related Chatra posts

          ManyChat logo

          ManyChat

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          A Messenger bot platform for marketing, e-commerce, and support
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          PROS OF MANYCHAT
            No pros available
            CONS OF MANYCHAT
              No cons available

              related ManyChat posts

              Crisp logo

              Crisp

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              Simple Customer service built for startups
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              related Crisp posts

              Kirill Shirinkin
              Cloud and DevOps Consultant at mkdev · | 5 upvotes · 113.4K views
              Shared insights
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              Intercom
              Crisp
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              We moved from Intercom to Crisp this April because the price-value ratio of Intercom was not satisfying anymore.

              We paid ~140eur for the very basic features of Intercom - Messages Essential and Inbox Essential. This is enough for a chat and API access, but that's all. The price would go up as mkdev grows.

              Now there are some features we really would love to have: like a Help Center and Bots, for example. All various advanced routing of messages. Or any other features that Intercom actually has, but sells them separately.

              Even though it's very hard to properly calculate the price by looking at Pricing page of Intercom, my guess is that with simple Answer bot and Help Center integration our bill for Intercom could easily double or triple.

              After doing a bit of research and looking for a better price-value ration we found Crisp.

              Crisp gives us the same Chat features we had from Intercom, but then it adds really cool bot builder, various marketing automation utilities, Help Center that supports multiple languages already today (feature still missing in Intercom) - https://help.mkdev.me/en/, fancy MagicBrowse and LiveAssist, direct integration with Telegram and many more. Price? 95eur for all the features and unlimited operators. And no dependency on number of active users (Crisp founders directly say that charging for active users is bullshit and I can only agree with them).

              We've been using Crisp not for too long and even though it's been pretty smooth so far - from integrating with our backend systems to creating a Help Center from scratch - it might be a bit too early to do any conclusions. mkdev co-founder Leo has things to say about the UX of Crisp and I am not really satisfied with Crisp's mobile app. But this is something to get used to, or something that will be improved by Crisp over time. And some aspects of Crisp UX/UI are much nicer than Intercom - for example, custom fields on clients are on very top, so we can quickly jump to admin page of a client in mkdev.me. In Intercom we had to do two clicks and scroll a lot to find this link.

              To sum it up, if you are looking for a change from Intercom, give Crisp a try. It's way cheaper and doesn't have any major downsides if you are used to Intercom.

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              Gorgias logo

              Gorgias

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              Flawless customer service for Shopify stores
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              PROS OF GORGIAS
              CONS OF GORGIAS
                No cons available

                related Gorgias posts