Hotjar GitHub MailChimp Drift
When I started Checkly, I had no clear strategy on collection, managing and acting on customer feedback.
Over the last year, going from private beta to the first couple dozen customers I found my way in the jungle of customer feedback tooling and found something that worked for me and my company.
The linked post is a bit less technical than normally. The post goes into:
- Using Hotjar and how it sorta worked for me.
- Using Drift and why I was totally wrong about chat widget.
- Using GitHub as a public roadmap.