Uploadcare is mostly remote team and we're using video conferencing all the time both for internal team meetings and for external sales, support, interview, etc. calls. I think we've tried every solution there is on the market before we've decided to stop with Zoom.
Tools just plainly don't work (Skype), are painful to install for external participants (Webex and other "enterprise" solutions) can't properly handle 10+ participants calls (Google Hangouts Chat).
Zoom just works. It has all required features and even handles bad connections very graciously. One of the best tool decisions we've ever made :)
We're looking to Zoom too, to make our Webinars more stable. I noticed Intercom on your website, could I ask some questions about it?
We're running support/success tool and looking for product market fit, that is why I'm curious to talk to SaaS teams who passed early-stage.
Sure, you can contact us at email@example.com and reference this question. Or, I can try to answer here :)
Zoom is an amazing tool , just one click away to video call anyone even external users as well.