Intercom vs Threads

Overview

Intercom

Stacks6.7K

Followers3.2K

Votes604

Threads

Stacks16

Followers16

Votes0

Intercom vs Threads: What are the differences?

Developers describe Intercom as "A fundamentally new way to communicate with your customers". Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email. On the other hand, Threads is detailed as "Automated Behavior-Driven Email". Threads is an extremely flexible and powerful way to engage customers by building workflows and sending triggered emails.

Intercom and Threads can be primarily classified as "Engagement/Lifecycle Marketing" tools.

Some of the features offered by Intercom are:

Live customer data
Rich user and company profiles
Real-time customer segments

On the other hand, Threads provides the following key features:

Workflow Automation
Simple Integration
Powerful A/B Testing

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Detailed Comparison

Intercom	Threads
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.	Threads is an extremely flexible and powerful way to engage customers by building workflows and sending triggered emails.
Live customer data;Rich user and company profiles;Real-time customer segments;Email and in-app messages;Auto-messages based on time or behavior;Custom email templates;Rich, personalized message composer;Performance metrics;Event tracking;A/B testing;Web & mobile compatibility;APIs and webhooks	Workflow Automation; Simple Integration; Powerful A/B Testing; Insightful Reporting; Marketer Autonomy
Statistics
Stacks 6.7K	Stacks 16
Followers 3.2K	Followers 16
Votes 604	Votes 0
Pros & Cons
Pros 169 Know who your users are 115 Auto-messaging 107 In-app messaging as well as email 88 Customer support 68 Usage tracking Cons 7 Changes pricing model all the time	No community feedback yet
Integrations
Stripe Zendesk Zapier Segment Salesforce Sales Cloud Mailchimp GitHub Slack HipChat	Segment Twilio SendGrid

What are some alternatives to Intercom, Threads?

Customer.io

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Autosend

Turn trial users into paid users & inactive users into engaged users with targeted, behavior-driven lifecycle messaging.

Saasco

Build your marketing links the same way you think. Describe your marketing activity and you are done. Our tool takes your intent and builds UTM tags that use industry best practices and remain consistent across users and campaigns. Free to use, no sign up required.