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  5. OTRS vs Workfront

OTRS vs Workfront

OverviewComparisonAlternatives

Overview

OTRS
OTRS
Stacks22
Followers44
Votes0
GitHub Stars858
Forks451
Workfront
Workfront
Stacks18
Followers18
Votes0

Workfront vs OTRS: What are the differences?

Workfront: A platform for enterprise work management. It allows user to manage projects in one place. It helps marketing, IT, & enterprise teams conquer chaos by improving productivity, collaboration, and visibility; OTRS: A customizable support desk software that manages workflows and structures communication. It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.

Workfront and OTRS can be primarily classified as "Workflow Manager" tools.

Some of the features offered by Workfront are:

  • Project and Portfolio Management
  • Resource Management
  • Capacity Planning

On the other hand, OTRS provides the following key features:

  • Help Desk Ticket Creation
  • Self-Service Tools
  • Dashboard with Filter Options

OTRS is an open source tool with 620 GitHub stars and 398 GitHub forks. Here's a link to OTRS's open source repository on GitHub.

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Detailed Comparison

OTRS
OTRS
Workfront
Workfront

It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.

It allows user to manage projects in one place. It helps marketing, IT, & enterprise teams conquer chaos by improving productivity, collaboration, and visibility.

Help Desk Ticket Creation; Self-Service Tools; Dashboard with Filter Options; SMS Notification System; SLA Management; Ticket Management; ITIL Processes; 3rd Party Integration.
Project and Portfolio Management; Resource Management; Capacity Planning; GANTT Charts; Workflow Automation; Request Management; Approvals; AGILE Project Management; Team Collaboration; Document Management; Social Recognition; Mobile Access; My Work Queue; Outlook Integration; Notifications and Updates; Reports and Dashboards; Time Tracking; Enterprise-Grade Security; Integrations and API; Online Proofing
Statistics
GitHub Stars
858
GitHub Stars
-
GitHub Forks
451
GitHub Forks
-
Stacks
22
Stacks
18
Followers
44
Followers
18
Votes
0
Votes
0
Integrations
Jira
Jira
JavaScript
JavaScript
Perl
Perl
Asana
Asana
Dropbox
Dropbox
Jira
Jira
Salesforce Commerce Cloud
Salesforce Commerce Cloud
Google Drive
Google Drive
ProofHQ
ProofHQ
Salesforce Marketing Cloud
Salesforce Marketing Cloud

What are some alternatives to OTRS, Workfront?

Jira

Jira

Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.

Airflow

Airflow

Use Airflow to author workflows as directed acyclic graphs (DAGs) of tasks. The Airflow scheduler executes your tasks on an array of workers while following the specified dependencies. Rich command lines utilities makes performing complex surgeries on DAGs a snap. The rich user interface makes it easy to visualize pipelines running in production, monitor progress and troubleshoot issues when needed.

AWS Step Functions

AWS Step Functions

AWS Step Functions makes it easy to coordinate the components of distributed applications and microservices using visual workflows. Building applications from individual components that each perform a discrete function lets you scale and change applications quickly.

GitHub Actions

GitHub Actions

It makes it easy to automate all your software workflows, now with world-class CI/CD. Build, test, and deploy your code right from GitHub. Make code reviews, branch management, and issue triaging work the way you want.

Apache Beam

Apache Beam

It implements batch and streaming data processing jobs that run on any execution engine. It executes pipelines on multiple execution environments.

Bugify

Bugify

Bugify offers a simple way of managing issues for your projects.

Zenaton

Zenaton

Developer framework to orchestrate multiple services and APIs into your software application using logic triggered by events and time. Build ETL processes, A/B testing, real-time alerts and personalized user experiences with custom logic.

Luigi

Luigi

It is a Python module that helps you build complex pipelines of batch jobs. It handles dependency resolution, workflow management, visualization etc. It also comes with Hadoop support built in.

ZenTao

ZenTao

You can effortlessly stay on top of your product development, create and delegate tasks, test your software, customize, store and secure your documents and more.

Bugzilla

Bugzilla

Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack.

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