Amazon Connect vs Genesys PureCloud
Overview
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CLI (Node.js)
Manual
Detailed Comparison
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. | It is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. |
Easy to set up and manage;Scalable and elastic;Pay as you go;Open platform | Easy to deploy, Easy to use; Customer Engagement;
Customer Experience;
Customer Satisfaction;
Customer Service;
Help Desk;
IVR;
Predictive Dialer |
Statistics | |
Stacks 64 | Stacks 14 |
Followers 128 | Followers 16 |
Votes 0 | Votes 0 |
What are some alternatives to Amazon Connect, Genesys PureCloud?
CRM Software for Small Businesses
Managing customers effectively is vital for small businesses, and CRM software makes it simple. By keeping customer information organized, tracking leads, and automating routine tasks, a CRM helps teams work more efficiently, improve engagement, and focus on growing the business with confidence.
SaaSfyi
The most complete SaaS dataset for agencies, SDRs, and marketers. Find companies based on hiring, traffic, and tech stack data - all in one place.
Genesys
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Talkdesk
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
Cisco Unified Communications Manager
Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management.
CloudSponge
CloudSponge is a Contact Picker for all major address books. It allows your users to share their address books without ever needing to remember, type, or upload emails manually
Cardhop
It is an app that makes it fast and easy to add a new contact or look up an existing one. It works on both the iPhone and iPad, and it’s simple enough to use that it may actually make you want to manage your contacts.
Oktell
It is a contact center automation platform . It will help organize the workplaces of agents, supervisors, auditors, contact center administrators and will become an indispensable tool for inbound and outbound campaigns.
Microcall
It is software that captures call data from any voice platform, stores the data in an SQL database and provides unlimited reporting that improve the management of your voice traffic, allocate telecom costs, detect potential toll fraud, increase employee productivity and ultimately reduce expenses.
Cisco Unified Workforce Optimization
It allows contact centers to manage their human. capital resources. Managers can develop schedules for multiple sites, manage critical data and key performance. indicators (KPIs), and manage real-time adherence of agents to their schedules.
