Oktell vs Cisco Unified Workforce Optimization: What are the differences?

Developers describe Oktell as "A contact center automation platform". It is a contact center automation platform . It will help organize the workplaces of agents, supervisors, auditors, contact center administrators and will become an indispensable tool for inbound and outbound campaigns. On the other hand, Cisco Unified Workforce Optimization is detailed as "It allows contact centers to manage their human. capital resources". It allows contact centers to manage their human. capital resources. Managers can develop schedules for multiple sites, manage critical data and key performance. indicators (KPIs), and manage real-time adherence of agents to their schedules.

Oktell and Cisco Unified Workforce Optimization belong to "Call Center Management" category of the tech stack.

Some of the features offered by Oktell are:

• Combining disparate communication channels into a single infrastructure
• Intelligent call routing
• Omnichannel customer service

On the other hand, Cisco Unified Workforce Optimization provides the following key features:

• Aligns contact center performance with business objectives
• Integrates workforce optimization software with desktop tools
• Unifies the customer interaction process