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Intercom
Intercom

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Intercom vs Threads: What are the differences?

Developers describe Intercom as "A fundamentally new way to communicate with your customers". Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email. On the other hand, Threads is detailed as "Automated Behavior-Driven Email". Threads is an extremely flexible and powerful way to engage customers by building workflows and sending triggered emails.

Intercom and Threads can be primarily classified as "Engagement/Lifecycle Marketing" tools.

Some of the features offered by Intercom are:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

On the other hand, Threads provides the following key features:

  • Workflow Automation
  • Simple Integration
  • Powerful A/B Testing
- No public GitHub repository available -
- No public GitHub repository available -

What is Intercom?

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

What is Threads?

Threads is an extremely flexible and powerful way to engage customers by building workflows and sending triggered emails.
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Why do developers choose Intercom?
Why do developers choose Threads?
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      Jobs that mention Intercom and Threads as a desired skillset
      What companies use Intercom?
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      What tools integrate with Intercom?
      What tools integrate with Threads?

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      What are some alternatives to Intercom and Threads?
      Zendesk
      Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
      Drift
      Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
      Crisp
      Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
      Front
      Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile.
      HubSpot
      Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
      See all alternatives
      Decisions about Intercom and Threads
      Julien DeFrance
      Julien DeFrance
      Full Stack Engineering Manager at ValiMail · | 2 upvotes · 9.8K views
      atSmartZipSmartZip
      Intercom
      Intercom
      Zapier
      Zapier
      Segment
      Segment
      AutopilotHQ
      AutopilotHQ

      Achieving #MarketingAutomation using AutopilotHQ

      Some of the key aspects evaluated here: - Ability to integrate with Segment or Zapier - Being multi-channel (Not just Email automation) - Dozens of integrations and capabilities: SFDC, In app messages, SMS, Push Notifications, Direct Mail, Segment Events... - Allowing teams to operate outside of engineering dependencies - Segmentation against user attributes / user traits - Static or Dynamic segments - Concept of user journeys - And more

      Combined with Segment and its own sets of integrations and capabilities, AutopilotHQ ended up being a very powerful tool for Product Marketing to use at SmartZip.

      Couple of years later, there certainly were some overlap with the features offered by Intercom 's engagement module , but our team kept on using this tool given the greater range of functionality / capabilities.

      See more
      Interest over time
      Reviews of Intercom and Threads
      Avatar of adjunct
      Rollout.io
      Review ofIntercomIntercom

      We love intercom.io, from customer management to automatic emails. Great wat to stay in touch with your users.

      How developers use Intercom and Threads
      Avatar of Tim Lucas
      Tim Lucas uses IntercomIntercom

      Intercom powers both the email support, and support via the inline message window on the web. Custom events are sent from both the browser via click and Wistia video events, as well as from the Rails application, to give a complete view of user activity from within Intercom. Intercom let us segment the users based on trialling, purchased, and levels of engagement.

      Avatar of Badge List
      Badge List uses IntercomIntercom

      I don't know what we would do without Intercom. It's the best tool I've ever found for knowing who your users are and establishing a bulletproof line of communication with them both outbound and inbound.

      Avatar of Cyril Duchon-Doris
      Cyril Duchon-Doris uses IntercomIntercom

      Intercom popup for easy user interactions, displaying help messages. Static and event-based user context lets us send smart and targeted messages to users.

      Avatar of Lyndon Wong
      Lyndon Wong uses IntercomIntercom

      Full-lifecycle communications via email and in-app messaging, for batch and automated campaigns.

      Avatar of BrightMachine
      BrightMachine uses IntercomIntercom

      Used by our clients to track what their users are doing, and for proactive support.

      How much does Intercom cost?
      How much does Threads cost?
      Pricing unavailable
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