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  1. Stackups
  2. DevOps
  3. Monitoring
  4. Monitoring Aggregation
  5. Netflix Dispatch vs PagerDuty

Netflix Dispatch vs PagerDuty

OverviewDecisionsComparisonAlternatives

Overview

PagerDuty
PagerDuty
Stacks1.0K
Followers703
Votes119
Netflix Dispatch
Netflix Dispatch
Stacks5
Followers51
Votes0
GitHub Stars6.1K
Forks620

Netflix Dispatch vs PagerDuty: What are the differences?

Key Differences between Netflix Dispatch and PagerDuty

Netflix Dispatch and PagerDuty are both incident response management tools used by companies to improve their incident response processes. However, there are several key differences between the two:

  1. Alerting and Escalation: PagerDuty offers advanced alerting and escalation capabilities, allowing teams to set up complex routing rules and on-call schedules. Netflix Dispatch, on the other hand, focuses more on incident orchestration and automation, providing a framework for defining, executing, and monitoring incident response processes.

  2. Integration Flexibility: While both tools offer integrations with various monitoring and notification systems, PagerDuty has a broader range of integrations available. PagerDuty can integrate with a wider array of tools, such as cloud monitoring platforms, ticketing systems, and chat platforms, to centralize incident management. Netflix Dispatch, on the other hand, primarily focuses on integrating with other Netflix services, making it more suitable for Netflix's internal use.

  3. Customizability and Extensibility: While both tools provide some level of customization, PagerDuty offers more flexibility in terms of configuring workflows, escalation policies, and on-call rotations. PagerDuty's API also allows for more extensive customization and integration possibilities. Netflix Dispatch, while highly extensible within Netflix's ecosystem, may be less customizable for external users.

  4. User Interface and User Experience: PagerDuty offers a more user-friendly and intuitive interface, with a focus on simplicity and ease of use. Netflix Dispatch, being tailored to Netflix's specific needs, may have a steeper learning curve and a more complex interface.

  5. Pricing Model: PagerDuty follows a subscription-based pricing model, where the cost is determined based on the number of users and features required. Netflix Dispatch, on the other hand, is not available for external use, as it is specifically designed and built for Netflix's internal use.

  6. Support and Community: PagerDuty has a large and active user community and provides extensive documentation, resources, and support options. Netflix Dispatch, being an internal tool, may have limited external support and community resources available.

In summary, PagerDuty offers advanced alerting and escalation capabilities, extensive integration options, and a user-friendly interface. Netflix Dispatch, on the other hand, focuses more on incident orchestration and automation, is tailored to Netflix's specific needs, and may have limited external support and customization options.

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Advice on PagerDuty, Netflix Dispatch

Michael
Michael

Systems Engineer at BetterHelp

Apr 8, 2020

Needs adviceonPagerDutyPagerDutySquadcastSquadcast

I'm currently on PagerDuty, but I'm about to add enough users to go out of the starter tier, which will dramatically increase my license cost. PagerDuty is, in my experience, quite clunky, and I'm looking for alternatives. Squadcast is one I've found, and another is xMatters. Between the three, I'm currently leaning towards xMatters, but I'd like to know what people suggest.

90.6k views90.6k
Comments

Detailed Comparison

PagerDuty
PagerDuty
Netflix Dispatch
Netflix Dispatch

PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there's a problem.

It manages security incidents by deeply integrating with existing tools used throughout an organization (Slack, GSuite, Jira, etc.,) It is able to leverage the existing familiarity of these tools to provide orchestration instead of introducing another tool.

Alerting that works (and wakes you up)- When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.;Integrate all your existing monitoring tools- PagerDuty works great with almost all monitoring tools including: Nagios (and Icinga), Keynote, New Relic, Pingdom, Circonus, Red Gate SQL Monitor, Server Density, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it will work with PagerDuty.;Native apps with push notifications- iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.;On-call duty scheduling- Easily set up schedules to fairly share on-call duty responsibilities with your team.;Automatic escalation of alerts- If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.;Reliable, distributed architecture- PagerDuty's infrastructure is fully replicated in multiple data centers, with fast failover when problems occur.;Works internationally (Yes, really!)- Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually world-wide. (Is my country included?)
Manage incidents; Integration with existing tools(Slack, GSuite, Jira, etc.,); Sending out notifications; Tracking tasks
Statistics
GitHub Stars
-
GitHub Stars
6.1K
GitHub Forks
-
GitHub Forks
620
Stacks
1.0K
Stacks
5
Followers
703
Followers
51
Votes
119
Votes
0
Pros & Cons
Pros
  • 55
    Just works
  • 23
    Easy configuration
  • 14
    Awesome alerting hub
  • 11
    Fantastic Alert aggregation and on call management
  • 9
    User-customizable alerting modes
Cons
  • 7
    Expensive
  • 3
    Ugly UI
No community feedback yet
Integrations
Scout
Scout
Nagios
Nagios
New Relic
New Relic
HipChat
HipChat
Datadog
Datadog
Logentries
Logentries
Sensu
Sensu
Logstash
Logstash
Jira
Jira
Okta
Okta
Slack
Slack
Jira
Jira
G Suite
G Suite

What are some alternatives to PagerDuty, Netflix Dispatch?

VictorOps

VictorOps

VictorOps is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one.

OpsGenie

OpsGenie

OpsGenie is a cloud-based service for dev & ops teams, providing reliable alerts, on-call schedule management, and escalations. OpsGenie integrates with monitoring tools & services and ensures that the right people are at the right time.

Zenduty

Zenduty

End to end incident management platform for SRE, DevOps, Network Operations, Infrastructure and Security Operations teams

Bigpanda

Bigpanda

Bigpanda helps you manage and respond to ops incidents faster. All your alerts: organized, assignable, trackable, snoozeable, and updated in real-time.

Spike.sh

Spike.sh

Spike.sh is an incident response platform built for modern teams. Spike.sh integrates with your monitoring tools and alerts on phone call, SMS, Slack, MS Teams, Whatsapp, and Telegram.

Healthchecks.io

Healthchecks.io

Healthchecks.io is a monitoring service for your cron jobs, background services and scheduled tasks. It works by listening for HTTP "pings" from your services. You can set up various alert methods: email, Slack, Telegram, PagerDuty, etc.

Squadcast

Squadcast

It is an end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences.

Cronitor

Cronitor

Monitoring systems are often complex and require a strong sysadmin background to properly configure and maintain. Cronitor replaces all this with a simple service that anyone can set up. Receive email/sms notifications if your jobs don't run, run too slow, or finish too quickly.

incident.io

incident.io

It is a Slack-native incident response and management tool that scales as your team grows. Hypergrowth companies use it to automate incident processes, focus on fixing the issue, and learn from incident insights to improve site reliability and fix vulnerabilities.

AlertOps

AlertOps

It is an alert aggregation and incident management service for IT and DevOps teams. It is a real-time SaaS platform that combines collaboration with alert management so you can handle critical incidents as they occur. With our quick escalations, the right alerts are delivered to the right people enabling increased agility to your team. Our mobile app and integrations allow you to get alerts through SMS, push notifications, and email so you never again miss a critical alert.

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