OpsGenie vs PagerDuty vs VictorOps

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OpsGenie

294
239
+ 1
27
PagerDuty

1K
701
+ 1
119
VictorOps

90
115
+ 1
30

OpsGenie vs PagerDuty vs VictorOps: What are the differences?

### Introduction

1. **Integration with Monitoring Tools**: OpsGenie provides seamless integration with various monitoring tools, allowing for automated alerting and incident management.
2. **Escalation Policies**: PagerDuty offers more flexibility in defining escalation policies, enabling teams to customize escalation paths based on the severity of incidents.
3. **Collaboration Features**: VictorOps focuses on enhancing collaboration among team members by providing features like incident timelines and real-time chat, facilitating quicker incident resolution.
4. **Root Cause Analysis**: While PagerDuty offers root cause analysis capabilities, OpsGenie enhances this by providing detailed incident reports and analytics for better post-incident review.
5. **Mobile Application Performance**: VictorOps excels in mobile application performance, allowing users to receive and respond to notifications efficiently on the go.
6. **Pricing Model**: OpsGenie provides a flexible pricing model based on the number of users, while PagerDuty offers more standardized pricing packages with additional features at higher tiers.

In Summary, OpsGenie, PagerDuty, and VictorOps each offer unique strengths in integration capabilities, collaboration features, escalation policies, analytics, mobile application performance, and pricing models for incident management. 
Advice on OpsGenie, PagerDuty, and VictorOps
Michael Aldridge
Systems Engineer at BetterHelp · | 4 upvotes · 81.6K views
Needs advice
on
PagerDutyPagerDuty
and
SquadcastSquadcast

I'm currently on PagerDuty, but I'm about to add enough users to go out of the starter tier, which will dramatically increase my license cost. PagerDuty is, in my experience, quite clunky, and I'm looking for alternatives. Squadcast is one I've found, and another is xMatters. Between the three, I'm currently leaning towards xMatters, but I'd like to know what people suggest.

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Replies (2)
Chris Riley
Software Architect at Fixate IO · | 3 upvotes · 36.3K views
Recommends
on
VictorOpsVictorOps

Disclosure I work at Splunk and VictorOps is a Splunk product. But I would suggest in addition to trying the others adding VO to your list. It's important to note that some of the tools are designed as Incident Response tools, others started as mass notification tools. For on-call stick to those designed for incident response.

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Piyush Shrivastava
FrontEndDev at Transfin · | 2 upvotes · 24.1K views
Recommends
on
SquadcastSquadcast

I would say to use Squadcast, the configuration is easy, provides a lot of features such as war room, RCA tracking postmortem, RBAC and they are quick to add features on request as well, recently I asked for custom on call reminders and I am sure they will add it really soon.

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Pros of OpsGenie
Pros of PagerDuty
Pros of VictorOps
  • 8
    Two-way slack integration
  • 5
    Solid scheduling and team management support
  • 4
    Strong API
  • 3
    Two-way nagios integration
  • 3
    Strong, easy, fast, fits
  • 2
    Complete Incident Response Orchestration Platform
  • 2
    Free tier
  • 55
    Just works
  • 23
    Easy configuration
  • 14
    Awesome alerting hub
  • 11
    Fantastic Alert aggregation and on call management
  • 9
    User-customizable alerting modes
  • 4
    Awesome tool for alerting and monitoring. Love it
  • 3
    Most reliable out of the three and it isn't even close
  • 7
    The transmogrifier is a game changer
  • 6
    Great Team, Great Product
  • 5
    Free tier
  • 3
    Much better than ANY of the alternatives. Todd is GREAT
  • 3
    Great tiered escalation management
  • 2
    Android app with Wear integration
  • 2
    On-call routing and the timeline is brilliant
  • 1
    Awesome Team always updating
  • 1
    Nice UI

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Cons of OpsGenie
Cons of PagerDuty
Cons of VictorOps
    Be the first to leave a con
    • 7
      Expensive
    • 3
      Ugly UI
      Be the first to leave a con

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