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I'm currently on PagerDuty, but I'm about to add enough users to go out of the starter tier, which will dramatically increase my license cost. PagerDuty is, in my experience, quite clunky, and I'm looking for alternatives. Squadcast is one I've found, and another is xMatters. Between the three, I'm currently leaning towards xMatters, but I'd like to know what people suggest.
Disclosure I work at Splunk and VictorOps is a Splunk product. But I would suggest in addition to trying the others adding VO to your list. It's important to note that some of the tools are designed as Incident Response tools, others started as mass notification tools. For on-call stick to those designed for incident response.
I would say to use Squadcast, the configuration is easy, provides a lot of features such as war room, RCA tracking postmortem, RBAC and they are quick to add features on request as well, recently I asked for custom on call reminders and I am sure they will add it really soon.
Pros of OpsGenie
- Two-way slack integration8
- Strong API4
- Solid scheduling and team management support4
- Two-way nagios integration3
- Strong, easy, fast, fits3
- Free tier2
- Complete Incident Response Orchestration Platform2
Pros of PagerDuty
- Just works55
- Easy configuration23
- Awesome alerting hub14
- Fantastic Alert aggregation and on call management11
- User-customizable alerting modes9
- Awesome tool for alerting and monitoring. Love it4
- Most reliable out of the three and it isn't even close3
Pros of VictorOps
- The transmogrifier is a game changer7
- Great Team, Great Product6
- Free tier5
- Much better than ANY of the alternatives. Todd is GREAT3
- Great tiered escalation management3
- Android app with Wear integration2
- On-call routing and the timeline is brilliant2
- Awesome Team always updating1
- Nice UI1
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Cons of OpsGenie
Cons of PagerDuty
- Expensive7
- Ugly UI3