Overview

PagerDuty

Stacks1.0K

Followers703

Votes119

VictorOps

Stacks90

Followers115

Votes30

OpsGenie

Stacks298

Followers245

Votes27

OpsGenie vs PagerDuty vs VictorOps: What are the differences?

### Introduction

1. **Integration with Monitoring Tools**: OpsGenie provides seamless integration with various monitoring tools, allowing for automated alerting and incident management.
2. **Escalation Policies**: PagerDuty offers more flexibility in defining escalation policies, enabling teams to customize escalation paths based on the severity of incidents.
3. **Collaboration Features**: VictorOps focuses on enhancing collaboration among team members by providing features like incident timelines and real-time chat, facilitating quicker incident resolution.
4. **Root Cause Analysis**: While PagerDuty offers root cause analysis capabilities, OpsGenie enhances this by providing detailed incident reports and analytics for better post-incident review.
5. **Mobile Application Performance**: VictorOps excels in mobile application performance, allowing users to receive and respond to notifications efficiently on the go.
6. **Pricing Model**: OpsGenie provides a flexible pricing model based on the number of users, while PagerDuty offers more standardized pricing packages with additional features at higher tiers.

In Summary, OpsGenie, PagerDuty, and VictorOps each offer unique strengths in integration capabilities, collaboration features, escalation policies, analytics, mobile application performance, and pricing models for incident management.

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Advice on PagerDuty, VictorOps, OpsGenie

Michael

Systems Engineer at BetterHelp

Apr 8, 2020

Needs adviceon

PagerDuty

Squadcast

I'm currently on PagerDuty, but I'm about to add enough users to go out of the starter tier, which will dramatically increase my license cost. PagerDuty is, in my experience, quite clunky, and I'm looking for alternatives. Squadcast is one I've found, and another is xMatters. Between the three, I'm currently leaning towards xMatters, but I'd like to know what people suggest.

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Detailed Comparison

PagerDuty	VictorOps	OpsGenie
PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there's a problem.	VictorOps is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one.	OpsGenie is a cloud-based service for dev & ops teams, providing reliable alerts, on-call schedule management, and escalations. OpsGenie integrates with monitoring tools & services and ensures that the right people are at the right time.
Alerting that works (and wakes you up)- When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.;Integrate all your existing monitoring tools- PagerDuty works great with almost all monitoring tools including: Nagios (and Icinga), Keynote, New Relic, Pingdom, Circonus, Red Gate SQL Monitor, Server Density, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it will work with PagerDuty.;Native apps with push notifications- iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.;On-call duty scheduling- Easily set up schedules to fairly share on-call duty responsibilities with your team.;Automatic escalation of alerts- If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.;Reliable, distributed architecture- PagerDuty's infrastructure is fully replicated in multiple data centers, with fast failover when problems occur.;Works internationally (Yes, really!)- Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually world-wide. (Is my country included?)	On-call schedule management - easily set up rotations, teams & escalation policies; Collaborative problem-solving - get the right eyes on the problem quickly; Post-mortem reporting; Alert annotations - attach documentation to incoming alerts that will help to reduce TTR; HipChat & Slack bidirectional integrations; Incident push, SMS, email, phone notifications; One touch on-call handoffs - switch on-call when real life interrupts & make sure everyone knows; Filtered incident panes; Maintenance mode; Mobile incident acknowledgements; Real-time live infrastructure timeline - all the context you need in one place; Android and iOS native apps;	Forward IT alerts to OpsGenie; Get notified via email, SMS, mobile push and phone calls; View alerts using mobile apps; Respond to alerts directly from OpsGenie apps
Statistics
Stacks 1.0K	Stacks 90	Stacks 298
Followers 703	Followers 115	Followers 245
Votes 119	Votes 30	Votes 27
Pros & Cons
Pros 55 Just works 23 Easy configuration 14 Awesome alerting hub 11 Fantastic Alert aggregation and on call management 9 User-customizable alerting modes Cons 7 Expensive 3 Ugly UI	Pros 7 The transmogrifier is a game changer 6 Great Team, Great Product 5 Free tier 3 Much better than ANY of the alternatives. Todd is GREAT 3 Great tiered escalation management	Pros 8 Two-way slack integration 5 Solid scheduling and team management support 4 Strong API 3 Two-way nagios integration 3 Strong, easy, fast, fits
Integrations
Scout Nagios New Relic HipChat Datadog Logentries Sensu Logstash Jira Okta	No integrations available	Amazon SNS Sumo Logic AWS Lambda Scout Nagios Travis CI New Relic HipChat GitHub Airbrake

What are some alternatives to PagerDuty, VictorOps, OpsGenie?

Zenduty

End to end incident management platform for SRE, DevOps, Network Operations, Infrastructure and Security Operations teams

Bigpanda

Bigpanda helps you manage and respond to ops incidents faster. All your alerts: organized, assignable, trackable, snoozeable, and updated in real-time.

Spike.sh

Spike.sh is an incident response platform built for modern teams. Spike.sh integrates with your monitoring tools and alerts on phone call, SMS, Slack, MS Teams, Whatsapp, and Telegram.

Healthchecks.io

Healthchecks.io is a monitoring service for your cron jobs, background services and scheduled tasks. It works by listening for HTTP "pings" from your services. You can set up various alert methods: email, Slack, Telegram, PagerDuty, etc.

Squadcast

It is an end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences.

Cronitor

Monitoring systems are often complex and require a strong sysadmin background to properly configure and maintain. Cronitor replaces all this with a simple service that anyone can set up. Receive email/sms notifications if your jobs don't run, run too slow, or finish too quickly.

incident.io

It is a Slack-native incident response and management tool that scales as your team grows. Hypergrowth companies use it to automate incident processes, focus on fixing the issue, and learn from incident insights to improve site reliability and fix vulnerabilities.

AlertOps

It is an alert aggregation and incident management service for IT and DevOps teams. It is a real-time SaaS platform that combines collaboration with alert management so you can handle critical incidents as they occur. With our quick escalations, the right alerts are delivered to the right people enabling increased agility to your team. Our mobile app and integrations allow you to get alerts through SMS, push notifications, and email so you never again miss a critical alert.

Grafana OnCall

It is an easy-to-use on-call management tool that will help reduce toil in on-call management through simpler workflows and interfaces tailored for devs.

xMatters

Nothing’s more important than a great customer experience, but sometimes services get disrupted. It helps teams resolve issues fast before they impact customers.