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  1. Stackups
  2. DevOps
  3. Monitoring
  4. Monitoring Aggregation
  5. PagerDuty vs xMatters

PagerDuty vs xMatters

OverviewDecisionsComparisonAlternatives

Overview

PagerDuty
PagerDuty
Stacks1.0K
Followers703
Votes119
xMatters
xMatters
Stacks6
Followers8
Votes0

PagerDuty vs xMatters: What are the differences?

  1. Integration Capabilities: PagerDuty offers integration with over 300 tools and services, allowing seamless communication between different systems. xMatters, on the other hand, focuses on deep integrations with a fewer number of tools but provides extensive customization options within those integrations.
  2. Notification Flexibility: PagerDuty primarily focuses on sending notifications based on predefined escalation paths and schedules. In contrast, xMatters provides more flexibility by allowing users to define complex notification flows based on specific conditions and rules.
  3. Automation Capabilities: PagerDuty offers automation through incident response playbooks but has limited customization options. In comparison, xMatters provides a robust automation engine that allows users to automate a wide range of processes beyond just incident response, such as ITSM workflows and DevOps automation.
  4. Mobile Application Experience: PagerDuty's mobile application provides a user-friendly interface for on-call personnel to manage and respond to incidents efficiently. xMatters has a mobile application optimized for real-time communication and collaboration during critical incidents, offering features like conference bridges and chat functionality.
  5. Global Reach: PagerDuty has a large global presence and data centers in various regions, ensuring reliable service delivery worldwide. xMatters also has a global reach but focuses on providing localized support and compliance with data residency regulations in different countries.

In Summary, PagerDuty and xMatters differ in their integration capabilities, notification flexibility, automation features, mobile application experience, and global reach.

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Advice on PagerDuty, xMatters

Michael
Michael

Systems Engineer at BetterHelp

Apr 8, 2020

Needs adviceonPagerDutyPagerDutySquadcastSquadcast

I'm currently on PagerDuty, but I'm about to add enough users to go out of the starter tier, which will dramatically increase my license cost. PagerDuty is, in my experience, quite clunky, and I'm looking for alternatives. Squadcast is one I've found, and another is xMatters. Between the three, I'm currently leaning towards xMatters, but I'd like to know what people suggest.

90.6k views90.6k
Comments

Detailed Comparison

PagerDuty
PagerDuty
xMatters
xMatters

PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there's a problem.

Nothing’s more important than a great customer experience, but sometimes services get disrupted. It helps teams resolve issues fast before they impact customers.

Alerting that works (and wakes you up)- When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.;Integrate all your existing monitoring tools- PagerDuty works great with almost all monitoring tools including: Nagios (and Icinga), Keynote, New Relic, Pingdom, Circonus, Red Gate SQL Monitor, Server Density, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it will work with PagerDuty.;Native apps with push notifications- iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.;On-call duty scheduling- Easily set up schedules to fairly share on-call duty responsibilities with your team.;Automatic escalation of alerts- If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.;Reliable, distributed architecture- PagerDuty's infrastructure is fully replicated in multiple data centers, with fast failover when problems occur.;Works internationally (Yes, really!)- Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually world-wide. (Is my country included?)
Automates incident workflows; Resolves issues fast; Delivers incident insights; IT Event Management - Separate Insights From Noise To Stay Focused On What Matters; Integration Platform - Build Dynamic Toolchains for Orchestrated Resolution; Smart Notifications - Enriched Notifications and Actionable Responses To Resolve Faster; On-Call Management - Guarantee support coverage while protecting your workers' support burden; Analytics - Complete Visibility To Prevent Surprises and Improve Processes; Enterprise-Grade Architecture; Scalability, Reliability, & Security To Meet The Toughest Standards
Statistics
Stacks
1.0K
Stacks
6
Followers
703
Followers
8
Votes
119
Votes
0
Pros & Cons
Pros
  • 55
    Just works
  • 23
    Easy configuration
  • 14
    Awesome alerting hub
  • 11
    Fantastic Alert aggregation and on call management
  • 9
    User-customizable alerting modes
Cons
  • 7
    Expensive
  • 3
    Ugly UI
No community feedback yet
Integrations
Scout
Scout
Nagios
Nagios
New Relic
New Relic
HipChat
HipChat
Datadog
Datadog
Logentries
Logentries
Sensu
Sensu
Logstash
Logstash
Jira
Jira
Okta
Okta
No integrations available

What are some alternatives to PagerDuty, xMatters?

VictorOps

VictorOps

VictorOps is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one.

OpsGenie

OpsGenie

OpsGenie is a cloud-based service for dev & ops teams, providing reliable alerts, on-call schedule management, and escalations. OpsGenie integrates with monitoring tools & services and ensures that the right people are at the right time.

Zenduty

Zenduty

End to end incident management platform for SRE, DevOps, Network Operations, Infrastructure and Security Operations teams

Bigpanda

Bigpanda

Bigpanda helps you manage and respond to ops incidents faster. All your alerts: organized, assignable, trackable, snoozeable, and updated in real-time.

Spike.sh

Spike.sh

Spike.sh is an incident response platform built for modern teams. Spike.sh integrates with your monitoring tools and alerts on phone call, SMS, Slack, MS Teams, Whatsapp, and Telegram.

Healthchecks.io

Healthchecks.io

Healthchecks.io is a monitoring service for your cron jobs, background services and scheduled tasks. It works by listening for HTTP "pings" from your services. You can set up various alert methods: email, Slack, Telegram, PagerDuty, etc.

Squadcast

Squadcast

It is an end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences.

Cronitor

Cronitor

Monitoring systems are often complex and require a strong sysadmin background to properly configure and maintain. Cronitor replaces all this with a simple service that anyone can set up. Receive email/sms notifications if your jobs don't run, run too slow, or finish too quickly.

incident.io

incident.io

It is a Slack-native incident response and management tool that scales as your team grows. Hypergrowth companies use it to automate incident processes, focus on fixing the issue, and learn from incident insights to improve site reliability and fix vulnerabilities.

AlertOps

AlertOps

It is an alert aggregation and incident management service for IT and DevOps teams. It is a real-time SaaS platform that combines collaboration with alert management so you can handle critical incidents as they occur. With our quick escalations, the right alerts are delivered to the right people enabling increased agility to your team. Our mobile app and integrations allow you to get alerts through SMS, push notifications, and email so you never again miss a critical alert.

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