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  5. Exotel vs Plivo

Exotel vs Plivo

OverviewDecisionsComparisonAlternatives

Overview

Plivo
Plivo
Stacks82
Followers157
Votes21
Exotel
Exotel
Stacks11
Followers22
Votes0

Exotel vs Plivo: What are the differences?

# Introduction
In this comparison, we will highlight the key differences between Exotel and Plivo, two popular communication platform as a service (CPaaS) providers.

1. **Pricing Model**: Exotel offers a pay-as-you-go pricing model where customers only pay for the services they use, while Plivo provides tiered pricing plans with different features bundled at each level.
2. **Global Reach**: Plivo has a larger reach with connections in over 190 countries, making it suitable for businesses with a global presence, whereas Exotel primarily focuses on the Indian market.
3. **Voice Recognition Capabilities**: Exotel provides advanced IVR and voice recognition features, enabling businesses to create complex interactive voice response systems, while Plivo offers basic IVR functionality without sophisticated voice recognition capabilities.
4. **SMS Delivery Reports**: Plivo offers detailed delivery reports for SMS messages, allowing businesses to track the status of each message sent, while Exotel provides limited information on SMS delivery status.
5. **API Documentation**: Plivo is known for its comprehensive and well-documented API, making it easier for developers to integrate and customize communication services, whereas Exotel's API documentation may require additional support and resources for implementation.
6. **Support Options**: Exotel offers personalized customer support with dedicated account managers for each client, while Plivo provides a robust online knowledge base and community forum for self-service support.

In Summary, Exotel and Plivo differ in their pricing models, global reach, voice recognition capabilities, SMS delivery reports, API documentation, and support options. Exotel is more focused on the Indian market with personalized support, while Plivo has a wider global reach and detailed API documentation.

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Advice on Plivo, Exotel

Dainis
Dainis

Marketing project manager at Colortime

Jan 31, 2020

Needs advice

Hello! We need to integrate an SMS gateway into our app for user phone verification. As we are just starting, we are searching for the most affordable/best price/performance option for SMS gateway to verify client phone numbers with the code, maybe you can suggest something between those two or maybe something else. We are planning to do business in Europe

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Detailed Comparison

Plivo
Plivo
Exotel
Exotel

Plivo provides basic building block APIs in the form of Plivo XML and HTTP API, to create telephony apps, so developers can completely do away with learning the nitty-gritty of the telephony plumbing.

It is a cloud telephony platform that powers communication for enterprises, startups and small and medium enterprises in India and Southeast Asia. They provide APIs that help companies devise their own communication flow.

Phone- Global;Phone- Local and Tollfree Numbers;Phone- Call routing, call forwarding, caller ID, call waiting, 3-way calling, redial, speed dial, mute, hold, etc;Phone- Bulk Calling;Phone- Recording Calls;Phone- Caller ID;Phone- Call Routing;Phone- Real Time Call Control;Phone- Text to Speech;SMS- Inbound and Outbound;SMS- Message Queuing;SMS- Usage and Debug Logs;SMS- 24/7 Support;SMS- Volume Pricing;SIP- Bring your own carriers or use ours. You are not restricted to using Plivo's carriers.;SIP- Register SIP endpoints directly with Plivo and control them via our APIs.;SIP- Place and receive calls from via the PSTN, SIP URI, and WebRTC (coming soon!)
Multilevel IVR; Call Recording; Call & SMS APIs; Visual call builder; Number Masking
Statistics
Stacks
82
Stacks
11
Followers
157
Followers
22
Votes
21
Votes
0
Pros & Cons
Pros
  • 8
    SMS gateway
  • 6
    Pricing
  • 3
    Voice API service
  • 2
    24/7 Support
  • 2
    Trial account with positive balance
No community feedback yet
Integrations
No integrations available
Shopify
Shopify
Zendesk
Zendesk
Stripe
Stripe
Microsoft Excel
Microsoft Excel
Zoho
Zoho

What are some alternatives to Plivo, Exotel?

Twilio

Twilio

Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.

Nexmo

Nexmo

Nexmo connects your apps directly to carriers around the world. Integrate SMS and Voice messages using one simple API. Use Nexmo Verity to register users, verify transactions, and implement two factor authentication.

Agora

Agora

Agora.io provides building blocks for you to add real-time voice and video communications through a simple and powerful SDK. You can integrate the Agora SDK to enable real-time communications in your own application quickly.

OpenTok

OpenTok

It adds the clarity and emotion of face-to-face communication to your brand whether you're developing for the web, iOS, or Android. We make the integration of high-quality live video a breeze so that you can focus on building a great product.

ClickSend SMS

ClickSend SMS

Send and receive SMS globally with the SMS gateway. Trust your business messaging with reliable, direct routes, and lightning fast message delivery.

MessageBird

MessageBird

At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.

BulkSMS

BulkSMS

BulkSMS.com is a leading SMS messaging service provider offering two-way SMS communication services. The BulkSMS gateway reaches across borders and connects to over 800 mobile network operators world-wide.

MessageMedia

MessageMedia

It is a business mobile messaging service provider that enables businesses of all sizes and industries to deliver and manage SMS text messages from PC, web, email or API.

inTouch

inTouch

Multichannel messaging SaaS to manage SMS, Email and RCS from a single interface. Supports transactional and marketing messaging, automation workflows, OTP authentication and API-based integrations.

Kloud 7: Business Communications. VoIP. Business Phones. Contact Center. Unified Communications Platform.

Kloud 7: Business Communications. VoIP. Business Phones. Contact Center. Unified Communications Platform.

Kloud 7 is a business communications service provider that offers tailored solutions for businesses to grow faster.

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