Channels vs tawk.to

Overview

tawk.to

Stacks908

Followers87

Votes26

Channels

Stacks22

Followers23

Votes0

tawk.to vs Channels: What are the differences?

Developers describe tawk.to as "Lets you monitor and chat with visitors on your website or from a free customizable page". It is a live chat support & messaging application that focuses on successful communication between businesses and their customers. On the other hand, Channels is detailed as "Power up your customer service". It connects to your favorite platforms to power up every conversation you have. Ask fewer questions and get straight to the point.

tawk.to and Channels can be primarily classified as "Customer Support Chat" tools.

Some of the features offered by tawk.to are:

Custom widget
Triggers
Chat history

On the other hand, Channels provides the following key features:

eCommerce Integrations - Shopify and Magento
Pipedrive Integration
LiveChat Integration

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CLI (Node.js)

Manual

Detailed Comparison

tawk.to	Channels
It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.	It connects to your favorite platforms to power up every conversation you have. Ask fewer questions and get straight to the point.
Custom widget;Triggers;Chat history;Shortcuts;Multiple agents;Aliases;Departments;Manage sites;Custom pages;Multi lingual;Desktop notifications;Sound settings;Attention bubble;Ban visitors	eCommerce Integrations - Shopify and Magento; Pipedrive Integration; LiveChat Integration; IVR; Mobile App; Call recordings; Live-listening; Click-to-Call Widget; International phone numbers; Toll-free numbers
Statistics
Stacks 908	Stacks 22
Followers 87	Followers 23
Votes 26	Votes 0
Pros & Cons
Pros 10 Easy setup 9 Free 7 Real time	No community feedback yet
Integrations
WordPress Weebly OpenCart Magento Shopify PrestaShop Squarespace BigCommerce Wix Joomla!	Shopify Magento

What are some alternatives to tawk.to, Channels?

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Chatlio

You don't need yet another chat client. Talk with your customers using your existing Slack service.

LiveChat

LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

SnapEngage

SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.

Chaport

Chaport is a multi-channel customer communication platform with a live chat, chatbots, and a knowledge base. It helps businesses engage with website visitors, get more qualified leads, increase sales, and improve customer support.

QuickReply.ai

QuickReply.ai is a WhatsApp marketing and automation platform that helps B2C brands streamline customer conversations across the full lifecycle. Companies use it to automate lead capture, qualification, follow-ups, and support through visual journeys and GenAI chatbots. Trusted by 1,500+ businesses in 29+ countries. Supports WhatsApp, Instagram, Facebook Messenger, SMS, and web chat for true omnichannel messaging.

SparrowDesk

AI-driven helpdesk software that simplifies ticketing, auto-resolves 60% of customer queries, and helps teams deliver fast, efficient customer support.

CTX- WhatsApp marketing

Chatix is an all-in-one WhatsApp support widget for chat support, order updates, COD verification, and abandoned cart recovery. Chatix manages multi-agent chats, online hours, and WhatsApp API automation for marketing and promotions. It is perfect for Shopify stores wanting faster support, higher conversions, and better customer communication.