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Cisco SNTC vs Netomi: What are the differences?
Developers describe Cisco SNTC as "Get access to Cisco's Technical Assistance Center (TAC) for device-level support". With Cisco Smart Net Total Care™ Service, your customers get access to Cisco's Technical Assistance Center (TAC) for device-level support, plus they're entitled to smart capabilities that reduce risk, help resolve problems faster, and increase operational efficiency. On the other hand, Netomi is detailed as "AI customer service and support to take care of the customers you worked hard to win". Automatically resolve customer service issues across email, chat, social and voice. Built to securely handle billions of customer interactions, it’s AI handles everyday tasks and seamlessly connects to the customer service software systems you’re already using.
Cisco SNTC and Netomi can be primarily classified as "Customer Support Chat" tools.