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  5. Front vs Helpwise

Front vs Helpwise

OverviewComparisonAlternatives

Overview

Front
Front
Stacks104
Followers65
Votes8
Helpwise
Helpwise
Stacks2
Followers5
Votes0

Front vs Helpwise: What are the differences?

# Introduction

Key differences between Front and Helpwise:

1. **Collaboration Features**: Front offers advanced collaboration features, such as shared inboxes, real-time comments, and mentions, which enable teams to work together seamlessly. Helpwise, on the other hand, focuses more on shared mailbox and minimal collaboration features, making it suitable for smaller teams or solo users.
2. **Integration Capabilities**: Front supports a wide range of third-party integrations with popular tools like Slack, Salesforce, and Jira, enhancing overall workflow efficiency. In contrast, Helpwise has a more limited integration ecosystem, primarily focusing on essential integrations like CRM systems and communication tools.
3. **Automation Tools**: Front provides robust automation tools and workflow automation capabilities, allowing users to automate repetitive tasks and streamline their email management process. Helpwise also offers automation features but may not be as comprehensive as Front in terms of customization and scalability.
4. **Analytics and Reporting**: Front offers detailed analytics and reporting features to track team performance, response times, and email metrics, helping teams make data-driven decisions to improve productivity. Helpwise provides basic analytics tools, which may not be as extensive or customizable as Front's analytics capabilities.
5. **Customer Support**: Front offers 24/7 customer support via various channels, including chat, email, and phone, ensuring users receive timely assistance whenever they encounter issues or have questions. Helpwise provides customer support during business hours, which may not be as comprehensive or readily available as Front's round-the-clock support.
6. **Pricing Structure**: Front has a tiered pricing structure based on the number of users and features required, offering flexibility for teams with varying needs and budgets. Helpwise follows a similar pricing model but may have more affordable subscription plans for smaller teams or startups with limited resources.

In Summary, Front and Helpwise differ in collaboration features, integration capabilities, automation tools, analytics and reporting, customer support, and pricing structure.

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Detailed Comparison

Front
Front
Helpwise
Helpwise

Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile.

It is a shared inbox for team emails like help@, jobs@, sales@ and so on. Say goodbye to email chaos & bring accountability around your team inboxes. With in-built collision detection and collaboration features, team members can easily share email load and reply to customer queries faster.

Campaign Management; Collaboration; Document Management; File Sharing; Project Management; Task Management; Time Tracking
Email Collaboration; Email tagging; Email Assignment; Workflows; Collision Alerts; Chat within email thread; Business Tool Integrations; Analytics
Statistics
Stacks
104
Stacks
2
Followers
65
Followers
5
Votes
8
Votes
0
Pros & Cons
Pros
  • 7
    It's the most professional email application I've seen
  • 1
    Great agenda organization with time tracking and snooze
No community feedback yet
Integrations
Shopify
Shopify
Slack
Slack
Trello
Trello
PagerDuty
PagerDuty
Zapier
Zapier
Stitch
Stitch
Talkdesk
Talkdesk
Gmail
Gmail
WhatsApp
WhatsApp
Twilio
Twilio
HubSpot
HubSpot
Zapier
Zapier

What are some alternatives to Front, Helpwise?

Respondly

Respondly

Respondly provides the team with laser focus on what needs attention. Using Respondly results in informed, efficient, and coordinated conversations, saves on communication costs, and ultimately results in consumer delight.

Missive

Missive

It is a fully fledged email client for team collaboration and manages your shared inbox, assign emails and chat.

Trengo

Trengo

It is a collaborative multi-channel team inbox that increases productivity for teams. Conversations from all channels are accessible from one shared inbox where users can collaborate by assigning conversations, tagging users and chatting internally.

Gmelius

Gmelius

Easily manage group emails like support@, sales@ or any other team email right from Gmail or Slack. Shared inboxes replace your help desk software and simplify email management as a team.

GrexIt

GrexIt

GrexIt turns your email into a powerful collaboration tool. Shared Labels automatically share follow-up emails and sent emails once they are added to the Gmail thread. Shared Labels work from all email clients like Outlook, Thunderbird, iOS, Android etc. - your shared labels would simply show up as folders on these email clients.

Qiscus

Qiscus

Engage your customers from WhatsApp, LINE, Facebook Messenger & other popular social media messaging apps all from one centralised dashboard.

Outlook4Gmail

Outlook4Gmail

It is an Outlook add-in that helps you to perform Google calendars sync with Outlook as well as the contacts and tasks sync. It is a perfect syncing tool for Outlook users who have one or multiple Google accounts. This plug-in supports synchronizing of Outlook and Google contacts with maximum details.

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