Overview

Twilio

Stacks11.5K

Followers8.8K

Votes521

Gupshup

Stacks18

Followers43

Votes5

Gupshup vs Twilio: What are the differences?

Introduction

Gupshup and Twilio are both communication platform-as-a-service (CPaaS) providers that enable developers to integrate messaging, voice, and video functionality into their applications. However, they differ in several key aspects, as outlined below.

Pricing Model: One of the main differences between Gupshup and Twilio is their pricing models. Gupshup follows a pay-as-you-go model, where users are charged based on the number of messages or calls made. In contrast, Twilio offers more flexible pricing options, including pay-as-you-go and pre-paid plans, as well as volume discounts for high usage.
Global Reach: Gupshup primarily focuses on the Indian market and has a strong presence in the region. They provide local connectivity and in-depth expertise in Indian regulatory requirements. On the other hand, Twilio has a global reach with coverage in over 180 countries and provides localized phone numbers and messaging capabilities across various regions.
API Features: While both Gupshup and Twilio provide similar API functionalities, Twilio offers a wider range of features and additional services. Twilio's API supports not only messaging and voice calls but also video calls, authentication, chat, and more. This broader set of capabilities can be advantageous for developers looking to incorporate a diverse range of communication features into their applications.
Platform Integrations: Gupshup and Twilio differ in terms of their integrations with other platforms and services. Twilio has extensive integrations with popular platforms such as Salesforce, Zendesk, and HubSpot, allowing developers to leverage Twilio's communication capabilities within these applications. Gupshup, on the other hand, has its own ecosystem of pre-built integrations with various messaging channels like WhatsApp, Facebook Messenger, and Google Business Messaging.
SMS and Voice Channel Reach: Gupshup has established connections with local telecommunication operators in India, enabling them to offer a wider reach and higher delivery rates for SMS and voice channels within the country. Twilio, being a global provider, offers a broader reach across multiple countries, making it suitable for applications with an international user base.
Developer Resources and Support: Twilio is known for its extensive developer resources, including comprehensive documentation, sample code libraries, and a vibrant developer community. They also provide prompt and reliable support through various channels. Gupshup, while offering developer resources and support, may have relatively fewer resources compared to Twilio, especially outside the Indian market.

In summary, Gupshup and Twilio differ in their pricing models, global reach, API features, platform integrations, SMS/voice channel reach, and developer resources/support.

🔥 Trending in Messaging on StackShare

Struct Messaging

A feed-centric chat platform

Try it View Docs Alternatives

Try

0

3

Advice on Twilio, Gupshup

Finch

Ops at SLS

Jul 23, 2020

Needs adviceon

Salesforce Sales Cloud

Salesforce

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

189k views189k

Comments

Dainis

Marketing project manager at Colortime

Jan 31, 2020

Needs advice

Hello! We need to integrate an SMS gateway into our app for user phone verification. As we are just starting, we are searching for the most affordable/best price/performance option for SMS gateway to verify client phone numbers with the code, maybe you can suggest something between those two or maybe something else. We are planning to do business in Europe

135k views135k

Comments

Detailed Comparison

Twilio	Gupshup
Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.	Build interactive services and messaging bots for any messaging channel using our REST APIs. Most of the APIs are common across channels, while a few are channel-specific, due to differences in channel formats. Our APIs support both plain-text messaging as well as smart-messaging formats.
Phone- Phone Numbers API;Phone- Convert Text to Speech and Play Audio;Phone- Record Calls and Store Them;Phone- Create Conferences;Phone- API Queueing;Phone- Call Queues;Phone- Convert Speech to Text;Phone- Usage API;Phone- Status Callbacks and Logs;Phone- Global Reach;SMS- Supports Unicode;SMS- Message Queueing;SMS- Realtime API;SMS- Global Reach;SMS- Status Callbacks and Logs;SMS- Usage metering & API triggers;SMS- Voice Enabled Numbers;SMS- Short Codes;Two-factor authentication;Call tracking;Voice broadcasting;Cloud IVR;Mobile app distribution	-
Statistics
Stacks 11.5K	Stacks 18
Followers 8.8K	Followers 43
Votes 521	Votes 5
Pros & Cons
Pros 148 Powerful, simple, and well documented api 88 RESTful API 66 Clear pricing 61 Great sms services 58 Low cost of entry Cons 4 Predictable pricing 2 Expensive	Pros 2 IDE 2 EZ point & click/template UI + dev tools 1 Easy
Integrations
Google App Engine Bugsnag Zendesk Twilio SendGrid Parse	Slack WeChat API HipChat

What are some alternatives to Twilio, Gupshup?

Engati

It is a free chatbot platform to build bots quickly without any coding required. It allows you to build, manage, integrate, train, analyse and publish your personalized bot in a matter of minutes.

Nexmo

Nexmo connects your apps directly to carriers around the world. Integrate SMS and Voice messages using one simple API. Use Nexmo Verity to register users, verify transactions, and implement two factor authentication.

Dialogflow

Give users new ways to interact with your product by building engaging voice and text-based conversational apps.

Telegram Bot API

Bots are third-party applications that run inside Telegram. Users can interact with bots by sending them messages, commands and inline requests. You control your bots using HTTPS requests to our bot API.

Botpress

Botpress is an open-source bot creation tool written in TypeScript. It is powered by a rich set of open-source modules built by the community. We like to say that Botpress is like the WordPress of bots; anyone can create and reuse other peo

Microsoft Bot Framework

The Microsoft Bot Framework provides just what you need to build and connect intelligent bots that interact naturally wherever your users are talking, from text/sms to Skype, Slack, Office 365 mail and other popular services.

Plivo

Plivo provides basic building block APIs in the form of Plivo XML and HTTP API, to create telephony apps, so developers can completely do away with learning the nitty-gritty of the telephony plumbing.

Amazon Lex

Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.

Agora

Agora.io provides building blocks for you to add real-time voice and video communications through a simple and powerful SDK. You can integrate the Agora SDK to enable real-time communications in your own application quickly.