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Interakt vs Intercom: What are the differences?
What is Interakt? CAPTURE, ENGAGE & RETAIN EVERYONE ON YOUR WEBSITE. It simplifies customer data analysis, marketing and support. Our integrated crm, email marketing, live chat, feedback and more allows you to capture, engage and retain your customers from one single dashboard.
What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Interakt and Intercom belong to "Engagement/Lifecycle Marketing" category of the tech stack.
Some of the features offered by Interakt are:
- Lead management
- User data and profiles
- Transactional emails
On the other hand, Intercom provides the following key features:
- Live customer data
- Rich user and company profiles
- Real-time customer segments
Pros of Interakt
Pros of Intercom
- Know who your users are169
- Auto-messaging115
- In-app messaging as well as email107
- Customer support88
- Usage tracking68
- Great Blog18
- Organized engagement, great ui & service11
- Direct chat with customers on your site9
- Very helpful4
- Onboarding new users3
- Tirman2
- No Mac app2
- Free tier2
- Filter and segment users2
- Github integration2
- Very Useful2
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Cons of Interakt
Cons of Intercom
- Changes pricing model all the time7