Intercom vs Joomla!: What are the differences?
What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
What is Joomla!? A content management system helping both novice users and expert developers to create powerful websites and applications. Joomla is a simple and powerful web server application and it requires a server with PHP and either MySQL, PostgreSQL, or SQL Server to run it.
Intercom belongs to "Engagement/Lifecycle Marketing" category of the tech stack, while Joomla! can be primarily classified under "Self-Hosted Blogging / CMS".
Some of the features offered by Intercom are:
- Live customer data
- Rich user and company profiles
- Real-time customer segments
On the other hand, Joomla! provides the following key features:
- User Management
- Media Manager
- Language Manager
"Know who your users are" is the primary reason why developers consider Intercom over the competitors, whereas "Powerful extension architecture " was stated as the key factor in picking Joomla!.
Joomla! is an open source tool with 3.29K GitHub stars and 2.88K GitHub forks. Here's a link to Joomla!'s open source repository on GitHub.
According to the StackShare community, Intercom has a broader approval, being mentioned in 1411 company stacks & 217 developers stacks; compared to Joomla!, which is listed in 131 company stacks and 36 developer stacks.