How Gusto Processes Billions Of Dollars In Annual Payroll

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Gusto
Gusto is delightful, modern payroll. Our comprehensive payroll service enables businesses to get set up and run payroll in minutes, from any web enabled device. All government payroll taxes and reporting are taken care of automatically and paperlessly. We've processed millions of dollars in payroll and our customers span a wide variety of businesses, from flower shops to technology start-ups. We would be delighted to provide you modern payroll.
Background

ZenPayroll is on a mission to help small business owners succeed by providing a simple and intuitive way to pay and appreciate their employees. We automate the complexities of tax payments and form filings and let small business owners focus on running their business. We currently service over 10,000 companies across the country and we are processing billions of dollars in annual payroll.

I joined ZenPayroll almost three years ago as the first engineering hire, and I currently lead the engineering team that keeps our clients compliant and builds tools to make sure our customer care team can do their job efficiently. Before joining ZenPayroll, I spent a year working with Pivotal labs doing Ruby on Rails consulting. Prior to that I was in a completely different industry and worked at a nuclear power plant after finishing my degree in electrical engineering.

Architecture

Our basic stack is Ruby on Rails and MySQL. We originally chose Rails because of the speed at which we could get our app up and running, and it is still working out great for us. We also use AWS services extensively in combination with Chef, having recently migrated to AWS from Rackspace. On the front end, most of our site is using Backbone, but we’ve been moving more and more to ReactJS.

Background processing is an integral piece to our system, and we have built a robust out-of-band infrastructure using Sidekiq Pro. A lot is happening behind the scenes and running payroll is just the beginning of the process. Throughout the day, payrolls are created, contractors are paid, bank accounts are verified via test transactions, and reversals are processed. It’s critical to our system to ensure all these actions are properly accounted for. Every time one of these actions is taken, we create bank transactions (via ACH) that tell our bank where money should be moved.

Timing is critical when paying employees, so we adhere to a strict schedule when communicating with our bank. At periodic intervals throughout the day, we batch these transactions by type, and consolidate them into files that the bank can process. Before our evening deadline, we upload all files created throughout the day to the bank so employees will be paid out the following day. The last part of the daily process requires us to confirm acknowledgement files provided from the bank and reconcile any discrepancies.

Most of the time, that is all we need to make sure our customers are properly taken care of, but occasionally bank transactions fail due to incorrect bank numbers or insufficient funds. If a transaction is unsuccessful, our bank sends us a response for the transaction and an associated error code, usually 2-3 days later. Every morning we download those files, stop any pending payments, and contact the administrator of the account to resolve the issue.

Sidekiq has been a great tool for us to robustly support our customers by allowing us to gracefully handle errors and highly parallelize our processing to scale with us as we grow.

Upcoming Architecture Changes

ZenPayroll is at a really exciting point right now, because the company and our customer base is growing so rapidly. In order to accommodate this growing user base as well as our expanding product vision, we’re currently in the process of architecting a system that can scale robustly. People depend on us for their livelihood, and we take that trust very seriously.

At a high level, we’re moving towards a service-oriented architecture (SOA). Currently our fraud and balance tracking systems are separated out into services, and we’ll be building out additional services in the coming months. More specifically, we’re in the middle of defining how these services will communicate with each other. We evaluated a handful of message-queuing systems and ultimately selected AWS’s SQS/SNS service. We’ve also been experimenting with Grape and have had a lot of success so far using it for our internal APIs. Grape makes it easy to implement our internal APIs, and we’re writing a gem, dubbed GrapeEater, that will make it easy to communicate with Grape APIs. GrapeEater consumes a Grape API and programmatically generates and maintains a client gem for that API. On startup, the client gem dynamically generates a request method for each endpoint from JSON swagger documentation generated for the Grape API. We hope to open source GrapeEater very soon!

So far, all of our services have also been in Rails, which allows developers to move around code bases easily. We haven’t yet found a good use case to use something else - but that could always change.

On the frontend, we’re transitioning to using ReactJS more heavily. Our original customer dashboard is a thick Backbone app that consumes our Rails API. Our Backbone paradigm has been effective over the past two years, but as we have added more and more features, we have found that our views have started to become a little unmanageable. While Backbone has provided us with great data management and API interaction, we found that we need a more powerful tool for creating UI.

We're adopting ReactJS due to its declarative nature of creating user experiences, high performance, and ease of integration with our existing Backbone models and collections. We use Reflux to bolster our frontend architecture, as well as ImmutableJS to more easily reason about our data structures. Our new React paradigm has been a breath of new life into both our frontend development patterns and UI.

Scaling Challenges

One of the most intensive times for payroll is during the end of the quarter (and especially the end of the year!). We’re doing extensive number crunching to make sure everyone’s taxes are correct and paid when they should. We also generate tens of thousands of form PDFs (using Prawn) to file on behalf of our clients and their employees and contractors.

This is where we’ve really been able to reap the benefits of Sidekiq. We’ve moved from a collection of rake tasks to aggressively parallelizing these jobs with hundreds of sidekiq workers. Our end-of-quarter reconciliation process used to take a few hours (with a fraction of the companies). Now we can process in a matter of minutes!

Engineering Team

Currently we’re at 20 engineers, split across 5 teams - with focuses on security, fraud, state expansion, compliance tools, and product features. We believe that small, focused, autonomous teams are the most effective. At the same time, ZenPayroll has an incredibly collaborative culture, and there are many cross-team opportunities. Most of our team is comfortable working through the whole stack, and if they’re not, we’re helping them learn.

We recently announced our Series B and #1 Best Place to work in the Bay Area (for 50-99 employees), and we’re growing fast! We’re hiring for pretty much all positions currently, and in particular are looking for strong engineers who are passionate about our mission to support small businesses. We’d love to hear from you!

Gusto
Gusto is delightful, modern payroll. Our comprehensive payroll service enables businesses to get set up and run payroll in minutes, from any web enabled device. All government payroll taxes and reporting are taken care of automatically and paperlessly. We've processed millions of dollars in payroll and our customers span a wide variety of businesses, from flower shops to technology start-ups. We would be delighted to provide you modern payroll.
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Open jobs at Gusto
Site Reliability Engineer (SRE)
, USA; , Britich Columbia and Toronto, Canada
<p><strong>About Gusto</strong></p> <p><span style="font-weight: 400;">Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.</span></p> <p><span style="font-weight: 400;">Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our </span><a href="https://gusto.com/about/careers/total-rewards"><span style="font-weight: 400;">Total Rewards philosophy</span></a><span style="font-weight: 400;">.</span></p> <p><span style="font-weight: 400;">Gusto processes billions of dollars in payroll every month for small businesses and their employees. Our clients trust us with a huge amount of personally identifiable information (PII) and protected health information (PHI), including SSNs, EINs, salaries, home addresses, and more. Our business is largely built on trust, as a result protecting our clients’ PII and PHI is one of the top considerations in anything we do at Gusto.</span></p> <p><strong>Here’s what you’ll do day-to-day:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage and support server and infra technologies in the datacenter and cloud</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify and deliver on opportunities for technical and process improvements</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with the team to shift off our on-premise server environment to AWS</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build highly-available, scalable solutions in AWS</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Troubleshoot and forecast issues before they occur</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Automate and script operations where appropriate</span></li> </ul> <p><strong>Here’s what we’re looking for:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience in a similar SRE / Infrastructure role</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">In-depth knowledge of AWS</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to script (or code ideally) with Python, Go, Perl, Ruby, C, C++ or Java</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Good knowledge of algorithms, data structures, complexity analysis and software design</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiar with DevOps environments / Containerisation (Docker, Kubernetes)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent communication skills; collaborative and personable</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with automation tools and configuration-as-code (Azure DSC, Ansible, Puppet, Chef, Terraform, etc)</span></li> </ul> <p><span style="font-weight: 400;"><span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;[If posting for multiple locations]&quot;}" data-sheets-userformat="{&quot;2&quot;:31233,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:3355443},&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11,&quot;17&quot;:1}">Our cash compensation amount for this role is targeted at $142,000-190,000yr in Denver &amp; most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.</span></span></p> <p><span style="font-weight: 400;">Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.&nbsp;</span></p> <p><span style="font-weight: 400;">Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com.&nbsp;</span></p>
Engineering Manager
Denver, CO, United States, New York, New York, United States, - British Columbia, - Ontario, - United States, San Francisco, CA, United States
<p>Gusto is looking for passionate both managers and senior leaders across our Engineering team to help us grow and scale our People Platform for small businesses. As an Engineering Leader, you’ll lead and grow a team of engineers and work closely with design, product management, operations, and data science teams to own and drive the team’s vision, strategy and execute on the product roadmap.&nbsp;</p> <p><strong>What teams are hiring?</strong></p> <p><strong>Benefits:</strong> It takes more than a paycheck to build an amazing team. Gusto’s Benefits product helps our customers take care of their teams through access to affordable Health &amp; Wellness, Financial benefits and other perks and offerings at scale. By offering the right benefits at the right time, Gusto helps employers to create a world where work empowers a better life.</p> <p><strong>Embedded Payroll:</strong> Gusto Embedded Payroll is the newest segment in Gusto. Our mission is to enable any developer to build and service payroll from their application. This team is responsible for building out the APIs, UI components, developer toolkits, and integration experiences that culminates in our Embedded Payroll product. So far, partners have been highly receptive to our product. We believe that if we fulfill our mission, we will be able to see major strides in innovation at the intersection of fintech and labor. We operate like a startup within the larger Gusto organization with our own sales, marketing, support, and EPD team. We're looking to not just build a product, but build a thriving company within Gusto.</p> <p><strong>Growth: </strong>Gusto’s Growth team works across the entire organization to drive improvements to Gusto.com’s websites with regards to performance, optimization, and SEO to bring more visitors and customer leads to our websites</p> <p><strong>Help Journey:</strong> Help Journey is responsible for creating and driving Gusto’s help experience strategy. Exceptional customer service is one of Gusto’s key strategic differentiators and critical for growth. In this role, you will get to partner with numerous stakeholders across the organization to build a world class in-app help experience to make complex jobs for our customers seem extremely simple. &nbsp;</p> <p><strong>Mobile:</strong> We are looking for a hands-on engineering leader to kickstart our Core Business Mobile Strategy. This team will create &amp; execute on a mobile strategy that will bring mobile-first product solutions to key customer pain points, helping us serve them better and extend our product reach. This team is a part of the broader Core Business organization, which is at the heart of Gusto’s business.&nbsp;</p> <p><strong>Here’s what you’ll do day to day:</strong></p> <ul> <li>Hire, lead and grow a team of diverse engineering talent</li> <li>Build and foster an inclusive, collaborative, and high-performance culture</li> <li>Collaborate with our data science, operations, product management and design teams to lead and own developing end to end product experiences for complex customer needs from initial planning, execution, to final delivery</li> <li>Work closely with Leadership to help set priorities for both short term and long term roadmaps</li> </ul> <p><strong>Here’s what we’re looking for:</strong></p> <ul> <li>2+ years of engineering people leadership experience</li> <li>5+ years of hands-on programming experience</li> <li>Experience in empowering and nurturing technical teams of 5-10 engineers</li> <li>Experience in managing and resolving complex product development issues -- we use Rails &amp; React, but you don’t have to know them</li> <li>Experience in leading large scope cross-functional projects and driving business growth</li> <li>Self-driven mindset, and the ability to work on greenfield projects</li> <li>Passionate about creating memorable experiences for customers</li> </ul> <p><span style="font-weight: 400;">&nbsp;</span><strong>About Gusto</strong></p> <p><span style="font-weight: 400;">Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.</span></p> <p><span style="font-weight: 400;">Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our</span><a href="https://gusto.com/about/careers/total-rewards"><span style="font-weight: 400;"> </span><span style="font-weight: 400;">Total Rewards philosophy</span></a><span style="font-weight: 400;">.</span></p> <p><span style="font-weight: 400;">Our cash compensation amount for this role is targeted at $160,000-$220,000 in Denver &amp; most remote locations, and $200,000-$260,000 for San Francisco &amp; New York. <strong>We have multiple roles open at different levels, so final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.</strong></span></p> <p><span style="font-weight: 400;">Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.&nbsp;</span></p> <p><span style="font-weight: 400;">Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com.&nbsp;</span></p>
IT VMO Specialist
<p><strong>IT VMO Specialist</strong></p> <p><span style="font-weight: 400;">Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.</span></p> <p><span style="font-weight: 400;">Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.</span></p> <p><span style="font-weight: 400;">Gusto processes billions of dollars in payroll every month for small businesses and their employees. Our clients trust us with a huge amount of personally identifiable information (PII) and protected health information (PHI), including SSNs, EINs, salaries, home addresses, and more. Our business is largely built on trust, as a result protecting our clients’ PII and PHI is one of the top considerations in anything we do at Gusto.</span></p> <p><span style="font-weight: 400;">—-------</span></p> <p><span style="font-weight: 400;">The IT Vendor Management Office is the owner for all IT Procurement at Gusto. IT VMO ensures Gusto’s best interests are represented in its vendor strategy by enforcing security, compliance, and budgeting requirements. By owning the vendor relationship end to end, VMO provides value by increasing org operational efficiency, ensuring cost effective choices, and delivering strategic vendor guidance.</span></p> <p><span style="font-weight: 400;">The IT VMO Specialist will be supporting the IT VMO office. You will work with cross functional partners such as; accounting/finance, security, IT, &amp; legal, to understand day-to-day operations while ensuring Gusto IT VMO is providing the right services for the company.&nbsp; Vendor negotiations, reseller discussions, license compliance. As the IT VMO Specialist you will always have Gusto’s best interest at forefront of your daily tasks. Operating with integrity, understanding and the willingness to go the extra mile to accomplish business objectives.&nbsp;</span></p> <p><span style="font-weight: 400;">Here’s what you’ll do day-to-day:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">&nbsp;&nbsp;&nbsp;&nbsp;Uncover opportunities to save and optimize license use&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">&nbsp;&nbsp;&nbsp;&nbsp;Maintain vendor contract records</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">&nbsp;&nbsp;&nbsp;&nbsp;Negotiate on behalf of Gusties for best pricing &amp; security compliant terms &amp; conditions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">&nbsp;&nbsp;&nbsp;&nbsp;Work in a team environment to accomplish goals &amp; maintain a high standard of service</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">&nbsp;&nbsp;&nbsp;&nbsp;Facilitate the on and off boarding of vendors</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">&nbsp;&nbsp;&nbsp;&nbsp;Assist with forecasting software spend</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">&nbsp;&nbsp;&nbsp;&nbsp;Manage the IT Hardware and Software lifecycle</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">&nbsp;&nbsp;&nbsp;&nbsp;Meet with vendors and Gusties on a regular basis</span></li> </ul> <p><span style="font-weight: 400;">Here’s what we're looking for:</span></p> <ul> <li><span style="font-weight: 400;">&nbsp;&nbsp;&nbsp;&nbsp;ITIL certification (for process management)</span></li> <li><span style="font-weight: 400;">&nbsp;&nbsp;&nbsp;&nbsp;IAITAM certification(s) (for asset management)</span></li> <li><span style="font-weight: 400;">&nbsp;&nbsp;&nbsp;&nbsp;2+ years experience in IT Asset Management</span></li> <li><span style="font-weight: 400;">&nbsp;&nbsp;&nbsp;&nbsp;Managing &gt; $1M budgets across a large portfolio of vendors/contracts</span></li> <li><span style="font-weight: 400;">&nbsp;&nbsp;&nbsp;&nbsp;Experience developing business operations processes from the ground up</span></li> <li><span style="font-weight: 400;">&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree in business, accounting, or finance or equivalent experience</span></li> </ul> <p><span style="font-weight: 400;"><span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;[If posting for multiple locations]&quot;}" data-sheets-userformat="{&quot;2&quot;:31233,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:3355443},&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11,&quot;17&quot;:1}">Our cash compensation amount for this role is targeted at $92-104k/yr in Denver &amp; most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.</span></span></p> <p><span style="font-weight: 400;">Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.&nbsp;</span></p> <p><span style="font-weight: 400;">Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com.&nbsp;</span></p>
Developer Relations, Technical Support
- Turkey
<p><strong>About Gusto</strong></p> <p><span style="font-weight: 400;">Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.</span></p> <p><span style="font-weight: 400;">Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our </span><a href="https://gusto.com/about/careers/total-rewards"><span style="font-weight: 400;">Total Rewards philosophy</span></a><span style="font-weight: 400;">. </span></p> <p><strong>About the role</strong></p> <p><span style="font-weight: 400;">We’re looking for someone to provide best-in-class technical support to our developer partners when they have questions pertaining to their integration, our public API or require other technical troubleshooting. In this role, you’ll be the primary point of contact for all integration partners, working closely to resolve their questions and help us develop and scale resources for these partners. Internally, you’ll become a “go to” expert on our integration troubleshooting and back office operational processes and work closely with our Partner Operations team to scale the way we work.&nbsp;</span></p> <p><span style="font-weight: 400;">You will have the opportunity to partner cross-functionally with leaders across Partnerships, Product, Engineering and Marketing in helping us continue to craft and build best-in-class integrations for our developers and our customers.&nbsp;</span></p> <p><strong>About the team</strong></p> <p><span style="font-weight: 400;">The Developer Relations team serves as the technical function of our broader Partnerships organization and their responsibilities include: equipping third party partners and developers with the tools to build high quality integrations, creating a scalable build and launch process and driving key feedback loops between developers and our internal teams on Gusto’s technical capabilities.&nbsp;</span></p> <p><span style="font-weight: 400;">What it is like to <a href="https://www.youtube.com/watch?v=wHMT8Z2otps" target="_blank">Work with Gusto</a></span></p> <p><strong>Here’s what you’ll do day-to-day:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Work directly with developers, internal Gusto teams and customer experience teams to research, troubleshoot and resolve integration issues in a timely manner.&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Own back office operational processes for our Developer Relations team, ensuring those are executed within our internal SLA.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to Developer Relations team processes and projects</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner cross-functionally with internal Gusto teams (Partner Operations, Developer Relations, Engineering, Product) to improve processes and ensure we’re providing great support to our Developer partners.&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create and maintain helpful documentation for customers, internal teams, and select external partners</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute meaningfully to broader team OKRs and cross-functional partner projects</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to QA’ing new integrations, representing customer and Gusties</span></li> </ul> <p><strong>Here’s what we're looking for:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">2+ years of experience in a similar technical support role or supporting integration solutions&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent verbal and written communication skills&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Problem solver: you enjoy digging into the complexities and nuances of a problem, identifying what the root cause is, and recommending a solution</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Growth mindset: Adaptable and sees ambiguity as an opportunity to grow&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Eager to learn and be a subject matter expert: willing to become an expert on integrations and API fundamentals</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Well organized: focused on performing thoughtful analysis in a systematic fashion&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work cross-functionally&nbsp;</span></li> </ul> <p><span style="font-weight: 400;">Please note that employment, taxes, and SGK will be supported through our Partner PEO in Turkey.&nbsp;</span></p> <p><span style="font-weight: 400;">Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. </span></p> <p><span style="font-weight: 400;">Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com.&nbsp;</span></p> <p>&nbsp;</p>
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