Netomi vs Papercups

Overview

Netomi

Stacks1

Followers7

Votes0

Papercups

Stacks3

Followers6

Votes0

GitHub Stars5.9K

Forks557

Papercups vs Netomi: What are the differences?

What is Papercups? Open source live customer chat. It is an open-source live customer chat app written in Elixir. We offer a self-hosted alternative to Intercom for companies that are security & privacy conscientious. We're starting with chat, but long term, we want to handle all customer messaging.

What is Netomi? AI customer service and support to take care of the customers you worked hard to win. Automatically resolve customer service issues across email, chat, social and voice. Built to securely handle billions of customer interactions, it’s AI handles everyday tasks and seamlessly connects to the customer service software systems you’re already using.

Papercups and Netomi can be primarily classified as "Customer Support Chat" tools.

Some of the features offered by Papercups are:

Chat directly with your users
Highly customizable widget
Integrate with your favorite tools

On the other hand, Netomi provides the following key features:

Automated customer service built for enterprise
Process and customer service system integrations
Natural language understanding

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Detailed Comparison

Netomi	Papercups
Automatically resolve customer service issues across email, chat, social and voice. Built to securely handle billions of customer interactions, it’s AI handles everyday tasks and seamlessly connects to the customer service software systems you’re already using.	It is an open-source live customer chat app written in Elixir. We offer a self-hosted alternative to Intercom for companies that are security & privacy conscientious. We're starting with chat, but long term, we want to handle all customer messaging.
Automated customer service built for enterprise; Process and customer service system integrations; Natural language understanding; Automated customer service and human collaboration; AI studio; Ongoing reinforcement learning	Chat directly with your users; Highly customizable widget; Integrate with your favorite tools; Personalized support
Statistics
GitHub Stars -	GitHub Stars 5.9K
GitHub Forks -	GitHub Forks 557
Stacks 1	Stacks 3
Followers 7	Followers 6
Votes 0	Votes 0
Integrations
Zendesk	Slack Mailgun Gmail

What are some alternatives to Netomi, Papercups?

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Chatlio

You don't need yet another chat client. Talk with your customers using your existing Slack service.

LiveChat

LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

SnapEngage

SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.

Chaport

Chaport is a multi-channel customer communication platform with a live chat, chatbots, and a knowledge base. It helps businesses engage with website visitors, get more qualified leads, increase sales, and improve customer support.

QuickReply.ai

QuickReply.ai is a WhatsApp marketing and automation platform that helps B2C brands streamline customer conversations across the full lifecycle. Companies use it to automate lead capture, qualification, follow-ups, and support through visual journeys and GenAI chatbots. Trusted by 1,500+ businesses in 29+ countries. Supports WhatsApp, Instagram, Facebook Messenger, SMS, and web chat for true omnichannel messaging.

CopyDock.app

CopyDock.app helps support agents, call centers, and BPO teams copy their approved replies instantly with one-click template buttons. It removes typing, prevents mistakes, and keeps every response consistent. Free for personal use; business plans available.