StackShareStackShare
Follow on
StackShare

Discover and share technology stacks from companies around the world.

Follow on

© 2025 StackShare. All rights reserved.

Product

  • Stacks
  • Tools
  • Feed

Company

  • About
  • Contact

Legal

  • Privacy Policy
  • Terms of Service
  1. Stackups
  2. DevOps
  3. Code Review
  4. Issue Tracking
  5. OTRS vs ZenTao

OTRS vs ZenTao

OverviewComparisonAlternatives

Overview

OTRS
OTRS
Stacks22
Followers44
Votes0
GitHub Stars858
Forks451
ZenTao
ZenTao
Stacks10
Followers11
Votes8
GitHub Stars1.5K
Forks358

OTRS vs ZenTao: What are the differences?

What is OTRS? A customizable support desk software that manages workflows and structures communication. It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.

What is ZenTao? An open source project management software, a scrum tool, and an agile tool all rolled into one. You can effortlessly stay on top of your product development, create and delegate tasks, test your software, customize, store and secure your documents and more.

OTRS and ZenTao belong to "Issue Tracking" category of the tech stack.

Some of the features offered by OTRS are:

  • Help Desk Ticket Creation
  • Self-Service Tools
  • Dashboard with Filter Options

On the other hand, ZenTao provides the following key features:

  • Product Management
  • Sprint Management
  • QA Management

OTRS is an open source tool with 638 GitHub stars and 399 GitHub forks. Here's a link to OTRS's open source repository on GitHub.

Share your Stack

Help developers discover the tools you use. Get visibility for your team's tech choices and contribute to the community's knowledge.

View Docs
CLI (Node.js)
or
Manual

Detailed Comparison

OTRS
OTRS
ZenTao
ZenTao

It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.

You can effortlessly stay on top of your product development, create and delegate tasks, test your software, customize, store and secure your documents and more.

Help Desk Ticket Creation; Self-Service Tools; Dashboard with Filter Options; SMS Notification System; SLA Management; Ticket Management; ITIL Processes; 3rd Party Integration.
Product Management; Sprint Management; QA Management; Routine Management; Document Management; Story Management; OPS Management; Feedback Management.
Statistics
GitHub Stars
858
GitHub Stars
1.5K
GitHub Forks
451
GitHub Forks
358
Stacks
22
Stacks
10
Followers
44
Followers
11
Votes
0
Votes
8
Pros & Cons
No community feedback yet
Pros
  • 2
    Integrated with DIngding
  • 2
    Powerful
  • 1
    ALM
  • 1
    Wiki Library
  • 1
    User story
Cons
  • 1
    Mobile App not powerful at all
Integrations
Jira
Jira
JavaScript
JavaScript
Perl
Perl
Confluence
Confluence
Bitbucket
Bitbucket
Google Drive
Google Drive
GitHub
GitHub
Basecamp
Basecamp

What are some alternatives to OTRS, ZenTao?

Jira

Jira

Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.

Airflow

Airflow

Use Airflow to author workflows as directed acyclic graphs (DAGs) of tasks. The Airflow scheduler executes your tasks on an array of workers while following the specified dependencies. Rich command lines utilities makes performing complex surgeries on DAGs a snap. The rich user interface makes it easy to visualize pipelines running in production, monitor progress and troubleshoot issues when needed.

GitHub Actions

GitHub Actions

It makes it easy to automate all your software workflows, now with world-class CI/CD. Build, test, and deploy your code right from GitHub. Make code reviews, branch management, and issue triaging work the way you want.

Apache Beam

Apache Beam

It implements batch and streaming data processing jobs that run on any execution engine. It executes pipelines on multiple execution environments.

Bugify

Bugify

Bugify offers a simple way of managing issues for your projects.

Zenaton

Zenaton

Developer framework to orchestrate multiple services and APIs into your software application using logic triggered by events and time. Build ETL processes, A/B testing, real-time alerts and personalized user experiences with custom logic.

Luigi

Luigi

It is a Python module that helps you build complex pipelines of batch jobs. It handles dependency resolution, workflow management, visualization etc. It also comes with Hadoop support built in.

Bugzilla

Bugzilla

Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack.

Unito

Unito

Build and map powerful workflows across tools to save your team time. No coding required. Create rules to define what information flows between each of your tools, in minutes.

VersionOne

VersionOne

It is a formidable Agile management solution that is both comprehensive and versatile and developed for teams and projects of various scope and size. It is a compact platform that delivers outstanding performance in terms of managing and tracking multiple teams, tasks, and projects.

Related Comparisons

HipChat
Slack

HipChat vs Mattermost vs Slack

Litmus
Email on Acid

Email on Acid vs Litmus

InVision
Proto.io

InVision vs Marvel vs Proto.io

Webex
Microsoft Teams

Microsoft Teams vs Webex

Slack
RocketChat

Mattermost vs RocketChat vs Slack