Cisco SNTC vs Chaskiq: What are the differences?

Developers describe Cisco SNTC as "Get access to Cisco's Technical Assistance Center (TAC) for device-level support". With Cisco Smart Net Total Care™ Service, your customers get access to Cisco's Technical Assistance Center (TAC) for device-level support, plus they're entitled to smart capabilities that reduce risk, help resolve problems faster, and increase operational efficiency. On the other hand, Chaskiq is detailed as "An open source alternative to Intercom, Drift and others". It is a 100% open source conversational marketing platform build as an alternative for Intercom, Drift, and others, currently under active development. It is a platform that enables chat comunication with users in app or via campaigns (in app messages or newsletters). The platform is a Ruby on Rails app serving a graphql API which is consumed by a React application. It has minimal dependences , Postgres & Redis and interoperates with cdn providers like Amazon s3 and Amazon SES for email delivery.

Cisco SNTC and Chaskiq belong to "Customer Support Chat" category of the tech stack.

Chaskiq is an open source tool with 739 GitHub stars and 77 GitHub forks. Here's a link to Chaskiq's open source repository on GitHub.