Talkus vs Chatwoot: What are the differences?
Developers describe Talkus as "Your help desk. In Slack". With Talkus, Slack becomes the place for your team to communicate with customers, personally, on your website by live chat or by email, phone or SMS. On the other hand, Chatwoot is detailed as "Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat". It is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels.
Talkus and Chatwoot can be primarily classified as "Customer Support Chat" tools.
Some of the features offered by Talkus are:
- 100% integrated with Slack, no need to leave Slack to handle all your support
- Handle live chat for your website, email, sms, phone, FAQ
- 100% customisable.
On the other hand, Chatwoot provides the following key features:
- Real-time Reporting
- Automatic agent assignment
- Canned responses to reply to FAQs. Private notes to collaborate with your team mates. Resolve queries faster and be a productivity ninja.