Cisco Unified Communications Manager vs Oktell

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Cisco Unified Communications Manager

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Oktell

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Oktell vs Cisco Unified Communications Manager: What are the differences?

Oktell: A contact center automation platform. It is a contact center automation platform . It will help organize the workplaces of agents, supervisors, auditors, contact center administrators and will become an indispensable tool for inbound and outbound campaigns; Cisco Unified Communications Manager: Enterprise unified communications and collaboration. Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management..

Oktell and Cisco Unified Communications Manager can be primarily classified as "Call Center Management" tools.

Some of the features offered by Oktell are:

  • Combining disparate communication channels into a single infrastructure
  • Intelligent call routing
  • Omnichannel customer service

On the other hand, Cisco Unified Communications Manager provides the following key features:

  • Unified communications
  • Enhanced mobility
  • Local and global
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What is Cisco Unified Communications Manager?

Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management.

What is Oktell?

It is a contact center automation platform . It will help organize the workplaces of agents, supervisors, auditors, contact center administrators and will become an indispensable tool for inbound and outbound campaigns.

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What are some alternatives to Cisco Unified Communications Manager and Oktell?
Amazon Connect
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Genesys
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Talkdesk
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
See all alternatives