Oktell vs Cisco Unified Communications Manager: What are the differences?
Oktell: A contact center automation platform. It is a contact center automation platform . It will help organize the workplaces of agents, supervisors, auditors, contact center administrators and will become an indispensable tool for inbound and outbound campaigns; Cisco Unified Communications Manager: Enterprise unified communications and collaboration. Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management..
Oktell and Cisco Unified Communications Manager can be primarily classified as "Call Center Management" tools.
Some of the features offered by Oktell are:
- Combining disparate communication channels into a single infrastructure
- Intelligent call routing
- Omnichannel customer service
On the other hand, Cisco Unified Communications Manager provides the following key features:
- Unified communications
- Enhanced mobility
- Local and global