Cisco Unified Contact Center Express vs Ziwo
Overview
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CLI (Node.js)
Manual
Detailed Comparison
Single platform for Calls & Messages. API Based with CRM Plugins. Connect Real, Virtual & Remote Agents with Phone Numbers in Every Country. | It provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. |
Outbound Compaign;
Statistics;
Live KPI;
FCR;
Busylight;
Mobile App;
Call Whispering;
Call Tracking;
Call Masking | Agent and supervisor experience; Get insight on customer experience; Seamless omnichannel interactions |
Statistics | |
Stacks 4 | Stacks 5 |
Followers 7 | Followers 5 |
Votes 0 | Votes 0 |
Integrations | |
| No integrations available | |
What are some alternatives to Ziwo, Cisco Unified Contact Center Express?
Avaya
It is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. It helps businesses manage calls, improve customer service and compete more effectively.
Kloud 7: Business Communications. VoIP. Business Phones. Contact Center. Unified Communications Platform.
Kloud 7 is a business communications service provider that offers tailored solutions for businesses to grow faster.
Droidal Voice AI Agent
Droidal Voice AI Agent automates scheduling, insurance verification, prior authorizations, and claim follow-ups. It handles payer calls, updates EHR/RCM systems in real time, and cuts manual work by 70%. HIPAA-compliant and built for healthcare RCM teams.
ID Cloud Call Center Software
Teckinfo is a leading call center software provider in India. We help businesses manage cloud call center with contact center technology. Contact us!
SupportYourApp
SupportYourApp is a support-as-a-service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.
HoduCC
Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. The contact center software easily accommodates the needs of sales and operations, and it offers a wide range of customization as per your business requirements. Whether there’s a requirement to improve productivity or enhance customers satisfaction, it is a perfect match of call center software for all types of business. Opt for it to deliver quick, measurable, and improved call center operations.
