Helpshift vs Hipmob
Overview
Share your Stack
Help developers discover the tools you use. Get visibility for your team's tech choices and contribute to the community's knowledge.
CLI (Node.js)
Manual
Detailed Comparison
Talk to mobile users inside your app. Used by m-commerce, SAAS and Subscription services, and mobile hardware companies to increase retention and in-app sales, and get fewer support tickets. Help users help themselves with in-app helpdesk, use live chat to answer questions immediately, and push notifications bring users back. | Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app. |
Live for iPhone, iPad or Android- Plug and play in 15 minutes for your iPhone, iPad and Android app(s).;Know your users- See account info, device, OS, app version, location and past chat transcripts.;Re-engage users- Notify users of changes, fixes & updates while they are away;Your entire knowledgebase, fully searchable. Answers are instantly available;An in-app feedback form , where they can voice their frustration instead of giving you a negative appstore rating;Push notifications when their questions are answered, either by a human, or with a new article. | In-app Messaging;Bug Submission;Internationalized Knowledge Base;Web Support Portal--dedicated URL to serve as your website's Customer Service Center;FAQs--have a library of support solutions for your web and mobile Users;Canned Responses--easily submit pre-define responses in your Issue responses to Users;Email Support--use your Helpshift email address to have email inquiries appear into your Helpshift Admin Panel |
Statistics | |
Stacks 9 | Stacks 17 |
Followers 12 | Followers 24 |
Votes 9 | Votes 22 |
Pros & Cons | |
Pros
| Pros
|
Integrations | |
What are some alternatives to Hipmob, Helpshift?
SupportKit
SupportKit adds beautifully simple messaging to your app to keep your users engaged and coming back.
HelpSite
It is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business.
HelpStack
HelpStack helps iOS developers to setup support interface for their customers to reach out and provide feedback. Being open-source, developers can customize the look and feel of the helpdesk within their app. Also, the iOS developers can easily collaborate to enhance its capabilities.
Cisco Emergency Responder
It assures that Cisco Unified Communications Manager will send emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller's location, and that the PSAP can identify the caller's location and return the call if necessary.
