Helpshift vs Hipmob: What are the differences?
What is Helpshift? Mobile in-app Support & help desk. Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.
What is Hipmob? In-App Mobile Live Chat and Helpdesk. Talk to mobile users inside your app. Used by m-commerce, SAAS and Subscription services, and mobile hardware companies to increase retention and in-app sales, and get fewer support tickets. Help users help themselves with in-app helpdesk, use live chat to answer questions immediately, and push notifications bring users back.
Helpshift and Hipmob can be primarily classified as "Mobile Customer Support" tools.
Some of the features offered by Helpshift are:
- In-app Messaging
- Bug Submission
- Internationalized Knowledge Base
On the other hand, Hipmob provides the following key features:
- Live for iPhone, iPad or Android- Plug and play in 15 minutes for your iPhone, iPad and Android app(s).
- Know your users- See account info, device, OS, app version, location and past chat transcripts.
- Re-engage users- Notify users of changes, fixes & updates while they are away
"In-app feedback" is the top reason why over 3 developers like Helpshift, while over 2 developers mention "iOS and Android" as the leading cause for choosing Hipmob.