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HipChat vs Mattermost: What are the differences?

What is HipChat? Supercharge team collaboration with group chat and IM. HipChat is a hosted private chat service for your company or team. Invite colleagues to share ideas and files in persistent group chat rooms. Get your team off AIM, Google Talk, and Skype — HipChat was built for business.

What is Mattermost? Open-source, self-hosted, Slack alternative. Mattermost is modern communication from behind your firewall.

HipChat and Mattermost can be categorized as "Group Chat & Notifications" tools.

Some of the features offered by HipChat are:

  • Desktop apps (Windows, Linux, Mac)
  • Mobile apps
  • Web app

On the other hand, Mattermost provides the following key features:

  • All your team communication in one place, searchable and accessible anywhere
  • Slack-compatible, not Slack-limited. Imports Slack channels, users and themes. Offers Slack-compatible webhooks and integrations including Hubot, Jenkins, GitLab and others
  • Self-host ready with System Console and IT admin tools for managing dozens of team sites. Installs with Linux binary, plus Docker, Heroku, AWS, Azure and Cloud Foundry options

"Integrates well with a lot of developer tools" is the top reason why over 143 developers like HipChat, while over 54 developers mention "Open source" as the leading cause for choosing Mattermost.

Mattermost is an open source tool with 15.4K GitHub stars and 3.14K GitHub forks. Here's a link to Mattermost's open source repository on GitHub.

According to the StackShare community, HipChat has a broader approval, being mentioned in 308 company stacks & 116 developers stacks; compared to Mattermost, which is listed in 38 company stacks and 24 developer stacks.

Decisions about HipChat and Mattermost
Luke Carr
Luke Carr
CEO at Omnio Interactive · | 15 upvotes · 7.2K views

We tried out a handful of communication tools including Slack, Microsoft Teams, and Google Hangouts Chat, before settling with Mattermost.

The customisability offered through your server's system console is unrivalled and in some ways overwhelming with the sheer amount of options that you're provided with.

All communication tools share 99% of their UI with each other, and Mattermost is no different, but that's not a bad thing. It also seems to have a less cluttered interface than the others we had tried, although I can't pinpoint the specific design choice that is the reason for this.

The fact that we can have control over all of our data (we're self-hosting it through AWS on a single EC2 instance) is also a great plus which none of the options that we looked into offered.

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What is HipChat?

HipChat is a hosted private chat service for your company or team. Invite colleagues to share ideas and files in persistent group chat rooms. Get your team off AIM, Google Talk, and Skype — HipChat was built for business.

What is Mattermost?

Mattermost is modern communication from behind your firewall.
Why do developers choose HipChat?
Why do developers choose Mattermost?

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    What companies use HipChat?
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    What tools integrate with HipChat?
    What tools integrate with Mattermost?

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    What are some alternatives to HipChat and Mattermost?
    Bring all the right people together instantly with built-in voice and video meetings. Turn conversations into action with integrated collaboration tools. Find the space to focus so you can get to done faster.
    Yammer brings the power of social networking to your company. Collaborate securely across departments, geographies, content and business applications.
    Imagine all your team communication in one place, instantly searchable, available wherever you go. That’s Slack. All your messages. All your files. And everything from Twitter, Dropbox, Google Docs, Asana, Trello, GitHub and dozens of other services. All together.
    Flock is a communication app for teams. Packed with tons of productivity features, Flock drives efficiency and boosts speed of execution.
    Flowdock is a web-based team chat service that integrates with your tools to provide a window into your team's activities. With the team inbox, everyone on your team can stay up to date. Stay connected with Flowdock's iOS and Android apps.
    See all alternatives
    Interest over time
    Reviews of HipChat and Mattermost
    Avatar of citizenblr
    Co-founder, Product at Everhour
    Review ofHipChatHipChat

    Here are the main issues hard to solve with Skype but easily handled with HipChat.

    Pickle #1. Group chatting Pickle #2. Offline mode Pickle #3. Sending pictures Pickle #4. Code snippets Pickle #5. Link search

    And of course integrations.

    We've gathered all our thoughts in an article - http://weavora.com/blog/2014/02/04/why-we-love-hipchat/

    Review ofHipChatHipChat

    I really like HipChat, not only because it's available on whatever "machine/device" you use but it has a ton of add-ons that you can integrate in you chat room that keep you and your team constantly aware of what's happening with your business.

    How developers use HipChat and Mattermost
    Avatar of FAELIX
    FAELIX uses MattermostMattermost

    It is no secret that we use Mattermost at Faelix — after all, it is a product we already support to be able to offer it to our customers. And like many network operators we use Oxidized to track and log changes to our routers and switches, even when those changes are made by automation tools.

    As part of our move to using more ChatOps within the business I wanted to get visibility of network changes within our network operations channel in Mattermost. A quick and dirty script achieved this.

    Avatar of Analytical Informatics
    Analytical Informatics uses HipChatHipChat

    Hipchat provides a comprehensive and searchable chat system for development and customer relations. It is integrated with GitHub and JIRA so our developers can have specific rooms for each project, and we also have rooms for each customer tied into their Twitter feeds so we know what is relevant and can track issues via Nagios alerts.

    Avatar of DigitalPermits
    DigitalPermits uses HipChatHipChat

    Everyone in our company uses HipChat. From our help center to our engineering department, we do most of our internal conversations in hipchat rooms. Also as a remote engineering team, it is super useful to have a service like this so that conversations are logged and in the open.

    Avatar of Grubster
    Grubster uses HipChatHipChat

    Part of our team are spread over cities and they are connected by chats or conference, sharing insights, alerts and tech discussions.

    Avatar of Tyler Morgan
    Tyler Morgan uses HipChatHipChat

    I use HipChat to communicate with group members. I like that I can hop on and catch up on any conversations that I missed.

    Avatar of BrightMachine
    BrightMachine uses HipChatHipChat

    Team communications and notices, such as when a test suite has run, when commits have been made to one of our git repos.

    How much does HipChat cost?
    How much does Mattermost cost?
    Pricing unavailable