Hipmob vs SupportKit

Overview

Hipmob

Stacks9

Followers12

Votes9

SupportKit

Stacks10

Followers15

Votes0

Hipmob vs SupportKit: What are the differences?

Hipmob: In-App Mobile Live Chat and Helpdesk. Talk to mobile users inside your app. Used by m-commerce, SAAS and Subscription services, and mobile hardware companies to increase retention and in-app sales, and get fewer support tickets. Help users help themselves with in-app helpdesk, use live chat to answer questions immediately, and push notifications bring users back; SupportKit: Message your iOS users directly from Slack. Beautifully simple in-app messaging. SupportKit adds beautifully simple messaging to your app to keep your users engaged and coming back.

Hipmob and SupportKit can be primarily classified as "Mobile Customer Support" tools.

Some of the features offered by Hipmob are:

Live for iPhone, iPad or Android- Plug and play in 15 minutes for your iPhone, iPad and Android app(s).
Know your users- See account info, device, OS, app version, location and past chat transcripts.
Re-engage users- Notify users of changes, fixes & updates while they are away

On the other hand, SupportKit provides the following key features:

Support for Slack, Zendesk, or Email.
Automatically send targeted messages to your users to kickstart conversations
Start a conversation in your app that's as fun as texting a friend

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Detailed Comparison

Hipmob	SupportKit
Talk to mobile users inside your app. Used by m-commerce, SAAS and Subscription services, and mobile hardware companies to increase retention and in-app sales, and get fewer support tickets. Help users help themselves with in-app helpdesk, use live chat to answer questions immediately, and push notifications bring users back.	SupportKit adds beautifully simple messaging to your app to keep your users engaged and coming back.
Live for iPhone, iPad or Android- Plug and play in 15 minutes for your iPhone, iPad and Android app(s).;Know your users- See account info, device, OS, app version, location and past chat transcripts.;Re-engage users- Notify users of changes, fixes & updates while they are away;Your entire knowledgebase, fully searchable. Answers are instantly available;An in-app feedback form , where they can voice their frustration instead of giving you a negative appstore rating;Push notifications when their questions are answered, either by a human, or with a new article.	Support for Slack, Zendesk, or Email.;Automatically send targeted messages to your users to kickstart conversations;Start a conversation in your app that's as fun as texting a friend
Statistics
Stacks 9	Stacks 10
Followers 12	Followers 15
Votes 9	Votes 0
Pros & Cons
Pros 4 IOS and Android 2 Re-engage users 2 Push notifications 1 Fully searchable	No community feedback yet
Integrations
Campfire HipChat Appcelerator Blogger Desk.com Highrise HockeyApp HubSpot Mailchimp Salesforce Sales Cloud	Slack Zendesk

What are some alternatives to Hipmob, SupportKit?

Helpshift

Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.

HelpSite

It is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business.

HelpStack

HelpStack helps iOS developers to setup support interface for their customers to reach out and provide feedback. Being open-source, developers can customize the look and feel of the helpdesk within their app. Also, the iOS developers can easily collaborate to enhance its capabilities.

Cisco Emergency Responder

It assures that Cisco Unified Communications Manager will send emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller's location, and that the PSAP can identify the caller's location and return the call if necessary.