Intelli Warranty vs Kayako
Overview
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Detailed Comparison
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise. | Intelli Warranty is an end-to-end SaaS-based warranty claims management software designed to help OEMs streamline and optimize their warranty operations. It improves operational efficiency, enhances customer satisfaction, and ensures complete transparency across the claims lifecycle. The system enables efficient claims processing through automated workflows, detailed claim templates, and real-time status tracking. It captures comprehensive warranty policies, coverage guidelines, and claim details, eliminating discrepancies, reducing bottlenecks, and preventing warranty fraud and duplicate claims. With advanced reporting, multi-channel visibility, and a detailed audit trail, Intelli Warranty supports informed decision-making, improved product quality, and automated supplier recovery. As a complete solution, it helps OEMs reduce operational costs by up to 30% while delivering efficient and reliable warranty management. |
Support ticketing with email integration;Live chat widgets for your helpdesk and your website;Real-time visitor monitoring;Track and record phone calls;Rich self-service helpdesk;Advanced ticket workflows, rules and automations;Custom fields for tickets, chats and customers;Rich customer and organization profiles for CRM;Support for multiple plans;Manage ticket reply and resolution deadlines;Define business hours for accurate performance tracking;Automatic escalation rules ensures nothing slips through;Native mobile apps for iOS, Android, Windows and Blackberry;Mobile live chat with the Jabber gateway;100+ out-of-the-box helpdesk reports;Build custom reports with the Kayako Query Language;Schedule reports to be automatically delivered to your inbox;Multi-lingual customer support and localizations;Full control over the look and feel of the helpdesk;REST API, integrates with your apps and backend systems | Supplier Recovery Automation |
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