Intercom vs Smooch

Overview

Intercom

Stacks6.7K

Followers3.2K

Votes604

Smooch

Stacks27

Followers37

Votes1

Intercom vs Smooch: What are the differences?

Intercom: A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email; Smooch: Enabling Messaging for Businesses. Smooch is the best software platform to build messaging experiences. Get access to the largest set of channels with a single API, and the most reliable infrastructure.

Intercom belongs to "Engagement/Lifecycle Marketing" category of the tech stack, while Smooch can be primarily classified under "Chatbot Platforms & Tools".

StackShare, Heroku, and Product Hunt are some of the popular companies that use Intercom, whereas Smooch is used by Atbox, Liztum, and Walter. Intercom has a broader approval, being mentioned in 1412 company stacks & 217 developers stacks; compared to Smooch, which is listed in 4 company stacks and 3 developer stacks.

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Manual

Detailed Comparison

Intercom	Smooch
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.	Smooch is the best software platform to build messaging experiences. Get access to the largest set of channels with a single API, and the most reliable infrastructure.
Live customer data;Rich user and company profiles;Real-time customer segments;Email and in-app messages;Auto-messages based on time or behavior;Custom email templates;Rich, personalized message composer;Performance metrics;Event tracking;A/B testing;Web & mobile compatibility;APIs and webhooks	-
Statistics
Stacks 6.7K	Stacks 27
Followers 3.2K	Followers 37
Votes 604	Votes 1
Pros & Cons
Pros 169 Know who your users are 115 Auto-messaging 107 In-app messaging as well as email 88 Customer support 68 Usage tracking Cons 7 Changes pricing model all the time	Pros 1 Good integration
Integrations
Stripe Zendesk Zapier Segment Salesforce Sales Cloud Mailchimp GitHub Slack HipChat	Meya Motion.ai Gupshup Android SDK Front Help Scout HipChat Messenger Platform Shopify Slack

What are some alternatives to Intercom, Smooch?

Engati

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Dialogflow

Give users new ways to interact with your product by building engaging voice and text-based conversational apps.

Telegram Bot API

Bots are third-party applications that run inside Telegram. Users can interact with bots by sending them messages, commands and inline requests. You control your bots using HTTPS requests to our bot API.

Customer.io

Customer engagement platform for tech savvy marketers sending personalized, data-driven marketing, product, and transactional messages. Ideal for mid-market SaaS, FinTech, EdTech, mobile apps, marketplaces companies, and more.

Botpress

Botpress is an open-source bot creation tool written in TypeScript. It is powered by a rich set of open-source modules built by the community. We like to say that Botpress is like the WordPress of bots; anyone can create and reuse other peo

Microsoft Bot Framework

The Microsoft Bot Framework provides just what you need to build and connect intelligent bots that interact naturally wherever your users are talking, from text/sms to Skype, Slack, Office 365 mail and other popular services.

Amazon Lex

Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.

Chatfuel

Send news, collect feedback, receive and answer questions and share content libraries — from GIFs to full business docs.

Flow XO

Everything you need to create and manage bots. Build powerful bots without code, bots work seamlessly across platforms, and we host, manage & scale your bots.