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Intercom

6.7K
3.2K
+ 1
604
Userback

3
1
+ 1
0
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Pros of Intercom
Pros of Userback
  • 169
    Know who your users are
  • 115
    Auto-messaging
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 68
    Usage tracking
  • 18
    Great Blog
  • 11
    Organized engagement, great ui & service
  • 9
    Direct chat with customers on your site
  • 4
    Very helpful
  • 3
    Onboarding new users
  • 2
    Tirman
  • 2
    No Mac app
  • 2
    Free tier
  • 2
    Filter and segment users
  • 2
    Github integration
  • 2
    Very Useful
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    Cons of Intercom
    Cons of Userback
    • 7
      Changes pricing model all the time
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      What is Intercom?

      Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

      What is Userback?

      It is the best way to get high quality visual feedback in real time. Improve customer feedback, UAT and bug tracking with screenshots, comments and more.

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      What companies use Intercom?
      What companies use Userback?
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      What tools integrate with Intercom?
      What tools integrate with Userback?

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      What are some alternatives to Intercom and Userback?
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      Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
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      Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
      Crisp
      Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
      Front
      Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile.
      HubSpot
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      See all alternatives