LiveChatWhat is LiveChat?
LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
LiveChat is a tool in the Customer Support category of a tech stack.
Key Features
Chat tools (Canned responses, Visitor information, Chat tags, File sharing, Chat archives, Transfers)Customization (Chat window themes, 42 Languages, CSS customization, Social media buttons)Engaging customers (Chat Invitations, Ticket form, Chat on Facebook, Chat buttons)Reports & analytics (Chat reports, Tickets reports, Daily summary)Applications (Web and Desktop applications, Mobile applications)Ticketing system (Ticket sources, Private comments, Ticket reports)Getting feedback (Chat and Ticket ratings, Post-chat surveys)Visitors tracking (Gathering customer data,Visitor information filtering)API (Workflow automation, Webhooks, JavaScript API)
LiveChat Pros & Cons
Pros of LiveChat
- ✓Nicely documented, powerful API
Cons of LiveChat
No cons listed yet.
LiveChat Alternatives & Comparisons
What are some alternatives to LiveChat?
tawk.to
It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.
Olark
Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
Zopim
Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
Drift
Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
