Alternatives to LiveChat logo

Alternatives to LiveChat

Olark, Intercom, Zendesk, Drift, and Zopim are the most popular alternatives and competitors to LiveChat.
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What is LiveChat and what are its top alternatives?

LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
LiveChat is a tool in the Customer Support Chat category of a tech stack.

Top Alternatives to LiveChat

  • Olark

    Olark

    Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs. ...

  • Intercom

    Intercom

    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email. ...

  • Zendesk

    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • Drift

    Drift

    Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere. ...

  • Zopim

    Zopim

    Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design ...

  • Chatlio

    Chatlio

    You don't need yet another chat client. Talk with your customers using your existing Slack service. ...

  • tawk.to

    tawk.to

    It is a live chat support & messaging application that focuses on successful communication between businesses and their customers. ...

  • Crisp

    Crisp

    Chat with website visitors, integrate your favorite tools, and deliver a great customer experience. ...

LiveChat alternatives & related posts

Olark logo

Olark

416
73
70
Live chat with your customers for sales and support
416
73
+ 1
70
PROS OF OLARK
  • 28
    Easy to communicate with customers
  • 14
    Simple setup
  • 11
    Good interface
  • 8
    Free
  • 4
    Chrome/Safari notifications about new messages
  • 2
    Gchat integration
  • 2
    Integrated Feedback
  • 1
    great support
CONS OF OLARK
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    related Olark posts

    Intercom logo

    Intercom

    5.6K
    2.3K
    600
    A fundamentally new way to communicate with your customers
    5.6K
    2.3K
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    PROS OF INTERCOM
    • 167
      Know who your users are
    • 114
      Auto-messaging
    • 107
      In-app messaging as well as email
    • 88
      Customer support
    • 67
      Usage tracking
    • 18
      Great Blog
    • 11
      Organized engagement, great ui & service
    • 9
      Direct chat with customers on your site
    • 4
      Very helpful
    • 3
      Onboarding new users
    • 2
      Tirman
    • 2
      No Mac app
    • 2
      Free tier
    • 2
      Filter and segment users
    • 2
      Github integration
    • 2
      Very Useful
    CONS OF INTERCOM
    • 6
      Changes pricing model all the time

    related Intercom posts

    Kirill Shirinkin
    Cloud and DevOps Consultant at mkdev · | 12 upvotes · 645.1K views

    As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.

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    Priit Kaasik
    Engineering Lead at Katana MRP · | 7 upvotes · 120.3K views

    Sometimes #ad-blocking addons can cause a real headache when working with JavaScript apps. Onboarding assistants (Appcues + elevio ), chat (Intercom) and product usage insight (Hotjar) have all landed on their blacklists. I guess there is a perfectly good reason for this that I just don't know.

    In order to fix this, we had to set up our own content delivery service. We chose Amazon CloudFront and Amazon S3 to do the job because it has a good synergy with Heroku PaaS we are already using.

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    Zendesk logo

    Zendesk

    6K
    3.1K
    341
    The leading cloud-based customer service software solution.
    6K
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    PROS OF ZENDESK
    • 132
      Centralizes our customer support
    • 70
      Many integrations
    • 58
      Easy to setup
    • 25
      Cheap
    • 25
      Simple
    • 11
      Clean
    • 6
      Customization
    • 4
      $1 Starter Pricing Plan
    • 4
      Woopra integration
    • 3
      Proactive Customer Support
    • 1
      Full of features
    • 1
      Charitable contribution to SF hospital for $20 plan
    • 1
      Remote and SSO authentication with CMSs like WordPress
    • 0
      Integrations
    CONS OF ZENDESK
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      related Zendesk posts

      Drift logo

      Drift

      144
      89
      0
      A messaging app that helps you grow your business.
      144
      89
      + 1
      0
      PROS OF DRIFT
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        CONS OF DRIFT
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          related Drift posts

          Zopim logo

          Zopim

          415
          83
          28
          Real-time customer satisfaction made simple
          415
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          PROS OF ZOPIM
          • 18
            Real-time user chat
          • 7
            Free plan for startups
          • 3
            Simple setup
          CONS OF ZOPIM
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            related Zopim posts

            Shared insights
            on
            ZopimZopimZendeskZendesk

            I will like to know, which chatbot can be compared with Zendesk/Zopim if there's a need to migrate?

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            Chatlio logo

            Chatlio

            13
            21
            2
            Live chat for slack
            13
            21
            + 1
            2
            PROS OF CHATLIO
            • 2
              Slack everywhere
            CONS OF CHATLIO
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              related Chatlio posts

              tawk.to logo

              tawk.to

              893
              77
              26
              Lets you monitor and chat with visitors on your website or from a free customizable page
              893
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              + 1
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              PROS OF TAWK.TO
              • 10
                Easy setup
              • 9
                Free
              • 7
                Real time
              CONS OF TAWK.TO
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                related tawk.to posts

                Crisp logo

                Crisp

                103
                83
                21
                Simple Customer service built for startups
                103
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                + 1
                21
                PROS OF CRISP
                • 6
                  Real-time visualization of clients
                • 4
                  Instant chat
                • 4
                  Auto-messaging
                • 2
                  Mac app
                • 1
                  Customer support
                • 1
                  In-app messaging as well as email
                • 1
                  Know who your users are
                • 1
                  Direct chat with customers on your site
                • 1
                  Usage tracking
                CONS OF CRISP
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                  related Crisp posts

                  Kirill Shirinkin
                  Cloud and DevOps Consultant at mkdev · | 5 upvotes · 116K views
                  Shared insights
                  on
                  IntercomIntercomCrispCrisp
                  at

                  We moved from Intercom to Crisp this April because the price-value ratio of Intercom was not satisfying anymore.

                  We paid ~140eur for the very basic features of Intercom - Messages Essential and Inbox Essential. This is enough for a chat and API access, but that's all. The price would go up as mkdev grows.

                  Now there are some features we really would love to have: like a Help Center and Bots, for example. All various advanced routing of messages. Or any other features that Intercom actually has, but sells them separately.

                  Even though it's very hard to properly calculate the price by looking at Pricing page of Intercom, my guess is that with simple Answer bot and Help Center integration our bill for Intercom could easily double or triple.

                  After doing a bit of research and looking for a better price-value ration we found Crisp.

                  Crisp gives us the same Chat features we had from Intercom, but then it adds really cool bot builder, various marketing automation utilities, Help Center that supports multiple languages already today (feature still missing in Intercom) - https://help.mkdev.me/en/, fancy MagicBrowse and LiveAssist, direct integration with Telegram and many more. Price? 95eur for all the features and unlimited operators. And no dependency on number of active users (Crisp founders directly say that charging for active users is bullshit and I can only agree with them).

                  We've been using Crisp not for too long and even though it's been pretty smooth so far - from integrating with our backend systems to creating a Help Center from scratch - it might be a bit too early to do any conclusions. mkdev co-founder Leo has things to say about the UX of Crisp and I am not really satisfied with Crisp's mobile app. But this is something to get used to, or something that will be improved by Crisp over time. And some aspects of Crisp UX/UI are much nicer than Intercom - for example, custom fields on clients are on very top, so we can quickly jump to admin page of a client in mkdev.me. In Intercom we had to do two clicks and scroll a lot to find this link.

                  To sum it up, if you are looking for a change from Intercom, give Crisp a try. It's way cheaper and doesn't have any major downsides if you are used to Intercom.

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