Alternatives to WalkMe

Hello, We are a medical technology company looking to integrate an in-app analytics tool. We've evaluated Mixpanel, Pendo, and Heap and are most impressed that Heap will solve our issues. We'd like to be able to determine not only clicks (con of Pendo) but also swipes and other user gestures within our app. Not sold on all three of these, can also look at other tools. We use Cordova, so hoping to find something compatible with that. Any advice?

Thanks

Can either of these (Pendo, and Amplitude) also function as a data warehouse for data we want to retain? How well can they accept data from other systems? I know they focused on session behavior. I would like to hear if anyone took their implementation further than session behavior?

Sometimes #ad-blocking addons can cause a real headache when working with JavaScript apps. Onboarding assistants (Appcues + elevio ), chat (Intercom) and product usage insight (Hotjar) have all landed on their blacklists. I guess there is a perfectly good reason for this that I just don't know.

In order to fix this, we had to set up our own content delivery service. We chose Amazon CloudFront and Amazon S3 to do the job because it has a good synergy with Heroku PaaS we are already using.

As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.

Sometimes #ad-blocking addons can cause a real headache when working with JavaScript apps. Onboarding assistants (Appcues + elevio ), chat (Intercom) and product usage insight (Hotjar) have all landed on their blacklists. I guess there is a perfectly good reason for this that I just don't know.

In order to fix this, we had to set up our own content delivery service. We chose Amazon CloudFront and Amazon S3 to do the job because it has a good synergy with Heroku PaaS we are already using.

We just launched the Segment Config API (try it out for yourself here) — a set of public REST APIs that enable you to manage your Segment configuration. A public API is only as good as its #documentation. For the API reference doc we are using Postman.

Postman is an “API development environment”. You download the desktop app, and build API requests by URL and payload. Over time you can build up a set of requests and organize them into a “Postman Collection”. You can generalize a collection with “collection variables”. This allows you to parameterize things like username, password and workspace_name so a user can fill their own values in before making an API call. This makes it possible to use Postman for one-off API tasks instead of writing code.

Then you can add Markdown content to the entire collection, a folder of related methods, and/or every API method to explain how the APIs work. You can publish a collection and easily share it with a URL.

This turns Postman from a personal #API utility to full-blown public interactive API documentation. The result is a great looking web page with all the API calls, docs and sample requests and responses in one place. Check out the results here.

Postman’s powers don’t end here. You can automate Postman with “test scripts” and have it periodically run a collection scripts as “monitors”. We now have #QA around all the APIs in public docs to make sure they are always correct

Along the way we tried other techniques for documenting APIs like ReadMe.io or Swagger UI. These required a lot of effort to customize.

Writing and maintaining a Postman collection takes some work, but the resulting documentation site, interactivity and API testing tools are well worth it.

Our whole Node.js backend stack consists of the following tools:

• Lerna as a tool for multi package and multi repository management
• npm as package manager
• NestJS as Node.js framework
• TypeScript as programming language
• ExpressJS as web server
• Swagger UI for visualizing and interacting with the API’s resources
• Postman as a tool for API development
• TypeORM as object relational mapping layer
• JSON Web Token for access token management

The main reason we have chosen Node.js over PHP is related to the following artifacts:

• Made for the web and widely in use: Node.js is a software platform for developing server-side network services. Well-known projects that rely on Node.js include the blogging software Ghost, the project management tool Trello and the operating system WebOS. Node.js requires the JavaScript runtime environment V8, which was specially developed by Google for the popular Chrome browser. This guarantees a very resource-saving architecture, which qualifies Node.js especially for the operation of a web server. Ryan Dahl, the developer of Node.js, released the first stable version on May 27, 2009. He developed Node.js out of dissatisfaction with the possibilities that JavaScript offered at the time. The basic functionality of Node.js has been mapped with JavaScript since the first version, which can be expanded with a large number of different modules. The current package managers (npm or Yarn) for Node.js know more than 1,000,000 of these modules.
• Fast server-side solutions: Node.js adopts the JavaScript "event-loop" to create non-blocking I/O applications that conveniently serve simultaneous events. With the standard available asynchronous processing within JavaScript/TypeScript, highly scalable, server-side solutions can be realized. The efficient use of the CPU and the RAM is maximized and more simultaneous requests can be processed than with conventional multi-thread servers.
• A language along the entire stack: Widely used frameworks such as React or AngularJS or Vue.js, which we prefer, are written in JavaScript/TypeScript. If Node.js is now used on the server side, you can use all the advantages of a uniform script language throughout the entire application development. The same language in the back- and frontend simplifies the maintenance of the application and also the coordination within the development team.
• Flexibility: Node.js sets very few strict dependencies, rules and guidelines and thus grants a high degree of flexibility in application development. There are no strict conventions so that the appropriate architecture, design structures, modules and features can be freely selected for the development.

We just launched the Segment Config API (try it out for yourself here) — a set of public REST APIs that enable you to manage your Segment configuration. A public API is only as good as its #documentation. For the API reference doc we are using Postman.

Postman is an “API development environment”. You download the desktop app, and build API requests by URL and payload. Over time you can build up a set of requests and organize them into a “Postman Collection”. You can generalize a collection with “collection variables”. This allows you to parameterize things like username, password and workspace_name so a user can fill their own values in before making an API call. This makes it possible to use Postman for one-off API tasks instead of writing code.

Then you can add Markdown content to the entire collection, a folder of related methods, and/or every API method to explain how the APIs work. You can publish a collection and easily share it with a URL.

This turns Postman from a personal #API utility to full-blown public interactive API documentation. The result is a great looking web page with all the API calls, docs and sample requests and responses in one place. Check out the results here.

Postman’s powers don’t end here. You can automate Postman with “test scripts” and have it periodically run a collection scripts as “monitors”. We now have #QA around all the APIs in public docs to make sure they are always correct

Along the way we tried other techniques for documenting APIs like ReadMe.io or Swagger UI. These required a lot of effort to customize.

Writing and maintaining a Postman collection takes some work, but the resulting documentation site, interactivity and API testing tools are well worth it.

Our whole Node.js backend stack consists of the following tools:

• Lerna as a tool for multi package and multi repository management
• npm as package manager
• NestJS as Node.js framework
• TypeScript as programming language
• ExpressJS as web server
• Swagger UI for visualizing and interacting with the API’s resources
• Postman as a tool for API development
• TypeORM as object relational mapping layer
• JSON Web Token for access token management

The main reason we have chosen Node.js over PHP is related to the following artifacts:

• Made for the web and widely in use: Node.js is a software platform for developing server-side network services. Well-known projects that rely on Node.js include the blogging software Ghost, the project management tool Trello and the operating system WebOS. Node.js requires the JavaScript runtime environment V8, which was specially developed by Google for the popular Chrome browser. This guarantees a very resource-saving architecture, which qualifies Node.js especially for the operation of a web server. Ryan Dahl, the developer of Node.js, released the first stable version on May 27, 2009. He developed Node.js out of dissatisfaction with the possibilities that JavaScript offered at the time. The basic functionality of Node.js has been mapped with JavaScript since the first version, which can be expanded with a large number of different modules. The current package managers (npm or Yarn) for Node.js know more than 1,000,000 of these modules.
• Fast server-side solutions: Node.js adopts the JavaScript "event-loop" to create non-blocking I/O applications that conveniently serve simultaneous events. With the standard available asynchronous processing within JavaScript/TypeScript, highly scalable, server-side solutions can be realized. The efficient use of the CPU and the RAM is maximized and more simultaneous requests can be processed than with conventional multi-thread servers.
• A language along the entire stack: Widely used frameworks such as React or AngularJS or Vue.js, which we prefer, are written in JavaScript/TypeScript. If Node.js is now used on the server side, you can use all the advantages of a uniform script language throughout the entire application development. The same language in the back- and frontend simplifies the maintenance of the application and also the coordination within the development team.
• Flexibility: Node.js sets very few strict dependencies, rules and guidelines and thus grants a high degree of flexibility in application development. There are no strict conventions so that the appropriate architecture, design structures, modules and features can be freely selected for the development.