Aircall vs Dialpad: What are the differences?

Introduction

Aircall and Dialpad are both cloud-based phone system providers that cater to the needs of businesses. Although they offer similar services, there are key differences that set them apart.

1. Pricing Models: Aircall offers a variety of pricing plans based on the number of users, while Dialpad offers plans based on the number of users as well as the specific features required. This allows businesses to choose a pricing model that aligns more closely with their budget and requirements.

2. Global Availability: Aircall supports phone numbers in over 100 countries, making it a suitable choice for businesses with an international presence. On the other hand, Dialpad's availability is more limited, focusing mainly on North America. This difference can be crucial for businesses that operate globally.

3. Integration Capabilities: Aircall offers integrations with a wide range of third-party applications such as CRM systems, helpdesk platforms, and productivity tools. This enables businesses to streamline their workflows and improve productivity. Although Dialpad also offers integrations, it may not have the same extensive list as Aircall, limiting the options for businesses seeking specific integrations.

4. Call Routing Flexibility: Aircall provides advanced call routing features, allowing businesses to customize call flows based on various criteria such as time of day, location, agent availability, and more. Dialpad also offers call routing capabilities, but the extent of customization and flexibility may not be as extensive as Aircall. This can impact businesses with complex call routing needs.

5. Team Collaboration Tools: Dialpad places a strong emphasis on team collaboration, offering features like messaging, video conferencing, and file sharing alongside its phone system capabilities. Aircall also provides some collaboration tools, but the focus may not be as robust as Dialpad. This difference can be significant for businesses that prioritize seamless communication and collaboration within their teams.

6. Integration with Existing Phone Systems: Dialpad has the ability to integrate with existing phone systems, allowing businesses to transition gradually to a cloud-based solution if needed. Aircall, on the other hand, is a complete cloud-based phone system and may not support integration with on-premise systems. This difference can be important for businesses that prefer a phased approach to transitioning their phone systems.

In summary, Aircall offers flexible pricing plans, global availability, extensive integration capabilities, customizable call routing, and collaboration tools, while Dialpad focuses on team collaboration, offers integration with existing phone systems, and supports a limited range of countries.