PagerDuty vs VictorOps

Overview

PagerDuty

Stacks1.0K

Followers703

Votes119

VictorOps

Stacks87

Followers115

Votes30

PagerDuty vs VictorOps: What are the differences?

Key Difference 1: Integration Capabilities PagerDuty offers a wide range of integrations with various monitoring and incident management tools, allowing users to easily incorporate it into their existing workflows. On the other hand, VictorOps provides robust integrations with popular DevOps tools like Datadog, Splunk, and New Relic, ensuring seamless data sharing and collaboration across the entire incident response process.
Key Difference 2: Incident Response and Collaboration Features PagerDuty offers advanced incident management features like customizable on-call schedules, automatic alert triaging, and escalation policies, ensuring efficient response and resolution of incidents. VictorOps focuses on enhancing collaboration among teams during incident response through its incident timeline feature, real-time alerting, and team-based notification routing, enabling coordinated efforts and faster incident resolution.
Key Difference 3: Visibility and Analytics PagerDuty provides real-time visibility into incidents with its comprehensive incident details, including incident response activities, notes, and resolution actions. It also offers robust analytics and reporting capabilities for monitoring and improving incident management processes. Conversely, VictorOps places emphasis on post-incident analysis by providing detailed incident timelines, which help teams understand the context and history of an incident for better root cause analysis and continuous improvement.
Key Difference 4: Automation and AI-Driven Capabilities PagerDuty leverages automation through its powerful Event Intelligence functionality, which uses machine learning algorithms to automatically group related alerts and incidents, reducing noise and improving incident response efficiency. VictorOps integrates AI-driven automation with its Transmogrifier feature, enabling teams to define automatic actions, such as automatically blocking or unblocking an alert, based on predefined rules, streamlining incident management workflows.
Key Difference 5: Mobile Experience PagerDuty offers a mobile application that allows users to easily manage incidents on the go, providing visibility and control even outside the office environment. VictorOps also offers a mobile app with similar incident management functionality, but it also focuses on collaboration by providing real-time chat capabilities within the app, facilitating instant communication and decision-making during incident response.
Key Difference 6: Enterprise-Grade Security PagerDuty prioritizes security and compliance by offering various enterprise-level security features like data encryption, access controls, and audit logs, ensuring the protection of sensitive and critical incident data. VictorOps also provides robust security measures, including data encryption and access controls, while also being HITRUST certified, providing additional assurance for organizations that require compliance with healthcare industry standards.

In Summary, PagerDuty distinguishes itself with its extensive integration capabilities, advanced incident management features, and comprehensive visibility and analytics. VictorOps stands out with its focus on collaboration, AI-driven automation, and mobile experience. Both platforms prioritize security, but PagerDuty's emphasis on compliance and enterprise-grade security further sets it apart.

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Advice on PagerDuty, VictorOps

Michael

Systems Engineer at BetterHelp

Apr 8, 2020

Needs adviceon

PagerDuty

Squadcast

I'm currently on PagerDuty, but I'm about to add enough users to go out of the starter tier, which will dramatically increase my license cost. PagerDuty is, in my experience, quite clunky, and I'm looking for alternatives. Squadcast is one I've found, and another is xMatters. Between the three, I'm currently leaning towards xMatters, but I'd like to know what people suggest.

90.6k views90.6k

Comments

Detailed Comparison

PagerDuty	VictorOps
PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there's a problem.	VictorOps is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one.
Alerting that works (and wakes you up)- When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.;Integrate all your existing monitoring tools- PagerDuty works great with almost all monitoring tools including: Nagios (and Icinga), Keynote, New Relic, Pingdom, Circonus, Red Gate SQL Monitor, Server Density, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it will work with PagerDuty.;Native apps with push notifications- iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.;On-call duty scheduling- Easily set up schedules to fairly share on-call duty responsibilities with your team.;Automatic escalation of alerts- If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.;Reliable, distributed architecture- PagerDuty's infrastructure is fully replicated in multiple data centers, with fast failover when problems occur.;Works internationally (Yes, really!)- Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually world-wide. (Is my country included?)	On-call schedule management - easily set up rotations, teams & escalation policies; Collaborative problem-solving - get the right eyes on the problem quickly; Post-mortem reporting; Alert annotations - attach documentation to incoming alerts that will help to reduce TTR; HipChat & Slack bidirectional integrations; Incident push, SMS, email, phone notifications; One touch on-call handoffs - switch on-call when real life interrupts & make sure everyone knows; Filtered incident panes; Maintenance mode; Mobile incident acknowledgements; Real-time live infrastructure timeline - all the context you need in one place; Android and iOS native apps;
Statistics
Stacks 1.0K	Stacks 87
Followers 703	Followers 115
Votes 119	Votes 30
Pros & Cons
Pros 55 Just works 23 Easy configuration 14 Awesome alerting hub 11 Fantastic Alert aggregation and on call management 9 User-customizable alerting modes Cons 7 Expensive 3 Ugly UI	Pros 7 The transmogrifier is a game changer 6 Great Team, Great Product 5 Free tier 3 Great tiered escalation management 3 Much better than ANY of the alternatives. Todd is GREAT
Integrations
Scout Nagios New Relic HipChat Datadog Logentries Sensu Logstash Jira Okta	Datadog Slack Nagios Amazon CloudWatch Rollbar Logentries Honeybadger Raygun Bugsnag AppDynamics

What are some alternatives to PagerDuty, VictorOps?

OpsGenie

OpsGenie is a cloud-based service for dev & ops teams, providing reliable alerts, on-call schedule management, and escalations. OpsGenie integrates with monitoring tools & services and ensures that the right people are at the right time.

Zenduty

End to end incident management platform for SRE, DevOps, Network Operations, Infrastructure and Security Operations teams

Bigpanda

Bigpanda helps you manage and respond to ops incidents faster. All your alerts: organized, assignable, trackable, snoozeable, and updated in real-time.

Spike.sh

Spike.sh is an incident response platform built for modern teams. Spike.sh integrates with your monitoring tools and alerts on phone call, SMS, Slack, MS Teams, Whatsapp, and Telegram.

Healthchecks.io

Healthchecks.io is a monitoring service for your cron jobs, background services and scheduled tasks. It works by listening for HTTP "pings" from your services. You can set up various alert methods: email, Slack, Telegram, PagerDuty, etc.

Squadcast

It is an end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences.

Cronitor

Monitoring systems are often complex and require a strong sysadmin background to properly configure and maintain. Cronitor replaces all this with a simple service that anyone can set up. Receive email/sms notifications if your jobs don't run, run too slow, or finish too quickly.

incident.io

It is a Slack-native incident response and management tool that scales as your team grows. Hypergrowth companies use it to automate incident processes, focus on fixing the issue, and learn from incident insights to improve site reliability and fix vulnerabilities.

AlertOps

It is an alert aggregation and incident management service for IT and DevOps teams. It is a real-time SaaS platform that combines collaboration with alert management so you can handle critical incidents as they occur. With our quick escalations, the right alerts are delivered to the right people enabling increased agility to your team. Our mobile app and integrations allow you to get alerts through SMS, push notifications, and email so you never again miss a critical alert.

xMatters

Nothing’s more important than a great customer experience, but sometimes services get disrupted. It helps teams resolve issues fast before they impact customers.

Related Comparisons

PagerDuty vs VictorOps: What are the differences?

Key Difference 1: Integration Capabilities PagerDuty offers a wide range of integrations with various monitoring and incident management tools, allowing users to easily incorporate it into their existing workflows. On the other hand, VictorOps provides robust integrations with popular DevOps tools like Datadog, Splunk, and New Relic, ensuring seamless data sharing and collaboration across the entire incident response process.
Key Difference 2: Incident Response and Collaboration Features PagerDuty offers advanced incident management features like customizable on-call schedules, automatic alert triaging, and escalation policies, ensuring efficient response and resolution of incidents. VictorOps focuses on enhancing collaboration among teams during incident response through its incident timeline feature, real-time alerting, and team-based notification routing, enabling coordinated efforts and faster incident resolution.
Key Difference 3: Visibility and Analytics PagerDuty provides real-time visibility into incidents with its comprehensive incident details, including incident response activities, notes, and resolution actions. It also offers robust analytics and reporting capabilities for monitoring and improving incident management processes. Conversely, VictorOps places emphasis on post-incident analysis by providing detailed incident timelines, which help teams understand the context and history of an incident for better root cause analysis and continuous improvement.
Key Difference 4: Automation and AI-Driven Capabilities PagerDuty leverages automation through its powerful Event Intelligence functionality, which uses machine learning algorithms to automatically group related alerts and incidents, reducing noise and improving incident response efficiency. VictorOps integrates AI-driven automation with its Transmogrifier feature, enabling teams to define automatic actions, such as automatically blocking or unblocking an alert, based on predefined rules, streamlining incident management workflows.
Key Difference 5: Mobile Experience PagerDuty offers a mobile application that allows users to easily manage incidents on the go, providing visibility and control even outside the office environment. VictorOps also offers a mobile app with similar incident management functionality, but it also focuses on collaboration by providing real-time chat capabilities within the app, facilitating instant communication and decision-making during incident response.
Key Difference 6: Enterprise-Grade Security PagerDuty prioritizes security and compliance by offering various enterprise-level security features like data encryption, access controls, and audit logs, ensuring the protection of sensitive and critical incident data. VictorOps also provides robust security measures, including data encryption and access controls, while also being HITRUST certified, providing additional assurance for organizations that require compliance with healthcare industry standards.

PagerDuty vs VictorOps

Overview