Agora vs Exotel: What are the differences?

<In this comparison, we will outline the key differences between Agora and Exotel.>

1. **Pricing Model**: Agora offers a pay-as-you-go pricing model where customers are charged based on usage, while Exotel offers a subscription-based pricing model with different plans based on features and usage limits.

2. **Integration Capabilities**: Agora provides comprehensive SDKs and APIs for easy integration with various platforms, including mobile, web, and IoT devices, while Exotel offers integrations with popular CRM systems and business tools like Zendesk and Freshdesk.

3. **Global Reach**: Agora has a global network of data centers that ensure low-latency communication across different regions, making it ideal for international applications, whereas Exotel primarily focuses on serving customers in India, limiting its global reach.

4. **Customer Support**: Agora provides 24/7 technical support with SLA commitments for response times, ensuring prompt assistance for any issues, whereas Exotel offers customer support during business hours, which may lead to delays in resolution for urgent matters.

5. **Features**: Agora specializes in real-time communication features like voice and video calling, live interactive streaming, and messaging, making it a preferred choice for applications requiring such functionalities, whereas Exotel focuses more on voice communication solutions like IVR, virtual numbers, and call masking.

6. **Scalability**: Agora is designed to handle high volumes of concurrent users and traffic spikes with ease, making it suitable for large-scale applications with millions of users, while Exotel may face scalability challenges under sudden surges in usage due to infrastructure constraints.

In Summary, the key differences between Agora and Exotel lie in their pricing models, integration capabilities, global reach, customer support, features, and scalability, catering to different needs and preferences in the communication platform market.