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Aircall vs WhatsApp: What are the differences?
## Introduction
1. **Integration with CRM**: Aircall provides seamless integration with popular CRM systems, allowing for better tracking and management of customer interactions and data. On the other hand, WhatsApp lacks native integration with CRM systems, making it challenging to keep track of conversations and customer information within a centralized platform.
2. **Scalability**: Aircall offers a scalable solution that can grow with the needs of a business, providing additional features and capacity as the organization expands. In contrast, WhatsApp is more limited in scalability, especially for larger enterprises that require advanced functionalities and extensive customization options.
3. **Call Quality**: Aircall is specifically designed for phone calls, offering superior call quality and reliability compared to WhatsApp. While WhatsApp also supports calls, the quality may vary depending on network conditions, bandwidth availability, and geographical locations, making it less suitable for professional communication purposes.
4. **Reporting and Analytics**: Aircall offers robust reporting and analytics capabilities, allowing businesses to track call metrics, analyze performance, and make data-driven decisions. In comparison, WhatsApp provides limited reporting functionalities, making it challenging to gather insights and optimize communication strategies based on real-time data and trends.
5. **Compliance and Security**: Aircall prioritizes compliance with regulations such as GDPR and provides advanced security features to protect sensitive customer information. However, WhatsApp has faced scrutiny over data privacy issues and encryption practices, potentially posing risks for businesses that handle confidential data and communications.
6. **Multi-channel Communication**: Aircall supports multi-channel communication, including voice calls, SMS, and integrations with messaging platforms, providing a comprehensive solution for customer engagement. In contrast, WhatsApp is primarily focused on text messaging and lacks the versatility of Aircall in offering multiple communication channels within a single platform.
In Summary, Aircall offers robust CRM integration, scalability, superior call quality, extensive reporting capabilities, compliance and security features, and multi-channel communication options compared to WhatsApp.
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Learn MorePros of Aircall
Pros of WhatsApp
Pros of Aircall
- International phone numbers3
- Many integrations1
- 5 mn to get a line working on a PC1
- Call tracking and supervision1
Pros of WhatsApp
- Free16
- Easy to carry on with contact3
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Cons of Aircall
Cons of WhatsApp
Cons of Aircall
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Cons of WhatsApp
- No privacy1
- Centralized1
- Maximum to 8 person video call1
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What is Aircall?
Aircall is an app that you can install and setup in a few minutes. It lets you buy one or several phone numbers across the world, add teammates to your dashboard, and place & receive calls on your existing devices. Everything is managed inside the Aircall app.
What is WhatsApp?
It is a cross-platform mobile messaging app for iPhone, BlackBerry, Android, Windows Phone and Nokia. It allows users to send text messages and voice messages, make voice and video calls, and share images, documents, user locations, and other media.
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What companies use Aircall?
What companies use WhatsApp?
What companies use Aircall?
What companies use WhatsApp?
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What tools integrate with Aircall?
What tools integrate with WhatsApp?
What tools integrate with WhatsApp?
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What are some alternatives to Aircall and WhatsApp?
Grasshopper
Sound more professional and stay connected with Grasshopper, the Virtual Phone System designed for entrepreneurs. Grasshopper works just like a traditional phone system, but requires no hardware to purchase or software to install.
Talkdesk
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service.
One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
RingCentral
Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware.
Dialpad
It is a pure-cloud business communication platform that's in tune with the way your team works . Connect your team with a business communication platform that powers voice, video, messages, and meetings across your existing devices.
Twilio
Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.