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  5. Aircall vs Zadarma

Aircall vs Zadarma

OverviewComparisonAlternatives

Overview

Aircall
Aircall
Stacks75
Followers74
Votes6
Zadarma
Zadarma
Stacks3
Followers7
Votes0

Aircall vs Zadarma: What are the differences?

Introduction

Aircall and Zadarma are both companies that provide communication solutions for businesses. While they share some similarities, there are several key differences between the two.

  1. Pricing: Aircall offers tiered pricing plans based on the number of users, with additional costs for features like call recording and voicemail transcription. On the other hand, Zadarma offers a pay-as-you-go model where you only pay for the services you use, such as phone numbers and call minutes. This flexible pricing structure of Zadarma can be more cost-effective for businesses with fluctuating call volumes.

  2. Features: Aircall provides a comprehensive set of features, including advanced call routing, call monitoring, and integrations with popular CRM systems. Zadarma, on the other hand, offers a wide range of additional services like virtual phone numbers in multiple countries, video conferencing, and SMS capabilities. This makes Zadarma a more versatile choice for businesses with diverse communication needs.

  3. Ease of Use: Aircall offers a user-friendly interface with intuitive controls, making it easy for users to navigate and manage their phone system. On the contrary, Zadarma has a slightly steeper learning curve due to its extensive range of features. While this may be advantageous for businesses with specific requirements, it may require more time and effort to set up and fully utilize the platform.

  4. Global Reach: Aircall is primarily focused on serving businesses in North America and Europe, with limited support for international phone numbers. Conversely, Zadarma has a strong global presence and offers virtual phone numbers in over 100 countries. This makes Zadarma a preferable choice for businesses with an international customer base or multiple regional offices.

  5. Customer Support: Aircall provides prompt customer support through various channels like live chat, email, and phone. They also offer an extensive knowledge base with resources and tutorials. Zadarma offers similar support options, including live chat and email, but their customer support might not be as easily accessible, especially outside of regular business hours. This could be a consideration for businesses operating in different time zones or requiring immediate assistance.

  6. Integration Capabilities: Aircall integrates seamlessly with popular CRM systems like Salesforce and HubSpot, enabling businesses to streamline their communication and workflows. Zadarma also provides integration options but may have a slightly narrower selection of supported software. Therefore, businesses relying heavily on specific CRM platforms may find Aircall's integration capabilities more aligned with their requirements.

In summary, Aircall and Zadarma differ in pricing models, range of features, ease of use, global reach, customer support, and integration capabilities. The choice between the two ultimately depends on the specific needs and priorities of the business.

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Detailed Comparison

Aircall
Aircall
Zadarma
Zadarma

Aircall is an app that you can install and setup in a few minutes. It lets you buy one or several phone numbers across the world, add teammates to your dashboard, and place & receive calls on your existing devices. Everything is managed inside the Aircall app.

It is an Internet-based phone network that enables clients to make and receive calls from any device connected to the Internet. It enables you to setup your business telephone system without the heavy hardware and wiring expenses.

Instant phone numbers;custom music and messages;opening hours;call from any number;queuing;IVR;call cascading;shared call inbox;shared contacts;assign and comment calls;call recording;analytics;voicemail by email;forward to cell phone;call transfer;webhooks;CRM integrations;Google sync
Voice Menu; Conditional & Unconditional Call Forwarding; Call Pick-up & Call Transfer; Auto-response Setup; Call Recording; External Phone Line Connection; Call Statistics; Voicemail System.
Statistics
Stacks
75
Stacks
3
Followers
74
Followers
7
Votes
6
Votes
0
Pros & Cons
Pros
  • 3
    International phone numbers
  • 1
    5 mn to get a line working on a PC
  • 1
    Call tracking and supervision
  • 1
    Many integrations
No community feedback yet
Integrations
Slack
Slack
G Suite
G Suite
Pipedrive
Pipedrive
Zendesk
Zendesk
Zapier
Zapier
Salesforce Sales Cloud
Salesforce Sales Cloud
FreshDesk
FreshDesk
Help Scout
Help Scout
Desk.com
Desk.com
Zendesk
Zendesk
Slack
Slack
Salesforce Sales Cloud
Salesforce Sales Cloud
Bitrix24
Bitrix24
Kommo
Kommo
Zoho CRM
Zoho CRM

What are some alternatives to Aircall, Zadarma?

WhatsApp

WhatsApp

It is a cross-platform mobile messaging app for iPhone, BlackBerry, Android, Windows Phone and Nokia. It allows users to send text messages and voice messages, make voice and video calls, and share images, documents, user locations, and other media.

Viber

Viber

It is a cross-platform instant messaging and voice over IP application provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms.

RingCentral

RingCentral

Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware.

AnyRoom

AnyRoom

Create unique conference rooms on demand, without having to reuse the same IDs. Self-hosted free option works for most, but commercial licensing is available for more features and support.

3CX

3CX

It is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry it can accommodate to your every need; from mobility and status to advanced contact center features and more, at a fraction of the cost.

Dynamo

Dynamo

It is a graphical programming interface that provides designers access to parametric modeling and data-driven customized workflows for building information modeling (BIM). It can run as an addin for Autodesk Revit and Autodesk Vasari, with the ability to manage Revit project files and family definitions, or it can run as a standalone program. It allows users to control complex geometry, construct parametric relationships, manage data, and automate tasks.

Dialpad

Dialpad

It is a pure-cloud business communication platform that's in tune with the way your team works . Connect your team with a business communication platform that powers voice, video, messages, and meetings across your existing devices.

Signal App

Signal App

It is a cross-platform messaging app. Privacy isn’t an optional mode – it’s just the way that Signal works. Every message, every call, every time.

Grasshopper

Grasshopper

Sound more professional and stay connected with Grasshopper, the Virtual Phone System designed for entrepreneurs. Grasshopper works just like a traditional phone system, but requires no hardware to purchase or software to install.

Google Voice

Google Voice

Stay connected, organized, and on task with an easy-to-use phone solution that fits organizations of any size.

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