Chatwoot vs Channels: What are the differences?

Developers describe Chatwoot as "Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat". It is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels. On the other hand, Channels is detailed as "Power up your customer service". It connects to your favorite platforms to power up every conversation you have. Ask fewer questions and get straight to the point.

Chatwoot and Channels belong to "Customer Support Chat" category of the tech stack.

Some of the features offered by Chatwoot are:

• Real-time Reporting
• Automatic agent assignment
• Canned responses to reply to FAQs. Private notes to collaborate with your team mates. Resolve queries faster and be a productivity ninja.

On the other hand, Channels provides the following key features:

• eCommerce Integrations - Shopify and Magento
• Pipedrive Integration
• LiveChat Integration

Chatwoot is an open source tool with 3.8K GitHub stars and 287 GitHub forks. Here's a link to Chatwoot's open source repository on GitHub.