FullStory vs SessionStack: What are the differences?

Introduction:

In this article, we will compare the key differences between FullStory and SessionStack, two popular tools for session replay and analytics. While both tools provide similar features and functionalities, there are several important differences to consider when choosing between them.

1. Pricing Models: FullStory offers a tiered pricing model based on the number of sessions recorded, allowing users to choose a plan that best fits their needs. On the other hand, SessionStack offers a pay-as-you-go pricing model, where users are charged based on the number of sessions stored and analyzed. This flexible pricing structure of SessionStack makes it ideal for businesses with varying traffic and usage patterns.

2. Integration Options: FullStory provides extensive integration options with a wide range of third-party tools and platforms, including popular analytics solutions like Google Analytics and Amplitude. SessionStack, on the other hand, offers limited integration options but focuses on providing deep integration with other customer support and ticketing systems, such as Zendesk and Jira. This allows businesses to seamlessly connect session data with their existing support workflows.

3. Data Retention Period: FullStory provides unlimited data retention, allowing users to access and analyze session recordings for an indefinite period of time. In contrast, SessionStack has a predefined data retention period (depending on the pricing plan), after which the session data is automatically deleted. This can be advantageous for businesses with strict data privacy and compliance requirements.

4. Real-time Monitoring: FullStory offers real-time monitoring capabilities, allowing users to view and analyze sessions as they happen, providing instant insights into user behavior and interactions. SessionStack, however, does not provide real-time monitoring and focuses more on post-session analysis, allowing users to review sessions after they have ended.

5. Collaboration and Sharing: FullStory offers robust collaboration features, enabling users to share session recordings, insights, and annotations with team members and stakeholders. SessionStack, while allowing limited collaboration through session sharing, lacks advanced collaboration features and focuses more on individual analysis and troubleshooting capabilities.

6. User Interface and Experience: FullStory provides a sleek and user-friendly interface with intuitive navigation and search capabilities, making it easy for users to find and analyze session recordings. SessionStack, on the other hand, has a more technical and detailed interface, with advanced filtering and debugging features aimed at developers and technical users.

In summary, FullStory excels in terms of pricing flexibility, integration options, real-time monitoring, collaboration capabilities, and user interface. On the other hand, SessionStack offers a strong focus on deep integrations with customer support systems, predefined data retention periods, and advanced debugging features aimed at developers. The choice between the two ultimately depends on the specific requirements and priorities of the business or organization.