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Gorgias vs Helpy: What are the differences?
Gorgias: Flawless customer service for Shopify stores. It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers; Helpy: Open source helpdesk software for true customer happiness. It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter.
Gorgias and Helpy belong to "Help Desk" category of the tech stack.
Some of the features offered by Gorgias are:
- Conversation history and order data
- Drive revenue with chat campaigns
- Data-rich macros
On the other hand, Helpy provides the following key features:
- An AI agent to handle 60-80% of your requests
- Beautiful reporting, built in
- Unlimited Inboxes
Helpy is an open source tool with 1.79K GitHub stars and 411 GitHub forks. Here's a link to Helpy's open source repository on GitHub.
Pros of Gorgias
- Automations2
